Associate Baggage Services

This role involves ensuring efficient handling and management of baggage services at the airport. The candidate will be responsible for timely reporting to duty, maintaining proper uniform standards, and accurately marking attendance. The position requires close coordination with various airport departments to facilitate smooth baggage movement, address issues related to missing or damaged baggage, and provide excellent guest service. Attention to detail and adherence to documentation procedures are critical for success in this role.

Key Responsibilities

- Report to the office on time, wearing the proper uniform, and mark attendance accordingly.
- Review the baggage log book and emails daily, taking appropriate actions as required.
- Perform duties as per the allocated schedule and instructions.
- Collect proper tags and guide guests upon their arrival.
- Prepare Property Irregularity Reports (PIR) and Daily Performance Reports (DPR) in cases of short-received or damaged baggage.
- Distribute Arrival Handling List (AHL) and DPR via email to all stations to assist in locating missing baggage, and follow up until resolution.
- Monitor the Baggage Management System (BMS) daily and take necessary follow-up actions.
- Generate daily arrival baggage activity reports and share them with the Supervisor and Executive team.
- Create customs advice for left-behind baggage and arrange for scanning and transportation to the destination.
- Maintain close coordination with load controllers, ramp staff, and traffic personnel to ensure smooth baggage movement.
- Ensure delivery of weapon pieces to the concerned guests with proper documentation.
- Organize and maintain all baggage-related documents accurately and systematically.
- Share On-Hand Baggage (OHD) details with all stations to match with the AHL.
- Communicate with guests regarding the status of their missing or damaged baggage via phone or email.
- Receive left-behind baggage and deliver it to the appropriate guest with proper documentation.
- Conduct proper handover and takeover procedures when reporting for duty or signing off.
- Perform any other tasks assigned by the Manager of Airport Operations, Assistant Manager of Baggage Services, Supervisor, or Executive of Baggage Services.

Required Qualifications

- Minimum education: High School Diploma or equivalent (completion of twelve grades).
- Work experience: Less than 1 year in a similar position.
- Physical requirement: Male candidate.
- Age range: 18 to 29 years.

Department and Location

- Department: Baggage Services
- Location: Islamabad Airport (ISB)
- Number of openings: 1

This position offers an opportunity to work in a dynamic airport environment, contributing directly to passenger satisfaction and operational efficiency. Candidates should be detail-oriented, proactive, and capable of working collaboratively with multiple teams to ensure baggage handling processes are executed flawlessly.