Associate Baggage Services

This role involves ensuring efficient handling and management of baggage services at the airport. The candidate will be responsible for timely reporting to duty with proper uniform, maintaining accurate records, and coordinating with various airport departments to ensure smooth baggage operations. The position requires attention to detail in handling baggage discrepancies, communicating with guests regarding missing or damaged baggage, and maintaining proper documentation. Close collaboration with load controllers, ramp staff, and traffic teams is essential to facilitate baggage movement and delivery.

Key Responsibilities

- Report to the office on time, wearing the proper uniform, and mark attendance accurately.
- Review the baggage logbook and emails daily, taking appropriate actions as required.
- Perform assigned duties according to the duty allocation schedule.
- Collect proper tags and guide guests upon their arrival.
- Prepare Property Irregularity Reports (PIR) and Daily Performance Reports (DPR) in cases of short-received or damaged baggage.
- Share Arrival Handling List (AHL) and DPR via email with all stations to assist in locating missing baggage and follow up accordingly.
- Check the Baggage Management System (BMS) daily and ensure timely follow-up.
- Compile daily arrival baggage activity reports and share them with the Supervisor and Executive.
- Prepare customs advice for left-behind baggage and arrange scanning for transportation to the destination.
- Maintain close coordination with load controllers, ramp, and traffic teams to ensure smooth baggage movement.
- Ensure delivery of weapon pieces to the concerned guest with proper documentation.
- Maintain proper filing and organization of all baggage-related documents.
- Share On-Hand Details (OHD) with all stations to facilitate matching with the AHL.
- Inform guests about the status of their missing or damaged baggage via phone or email.
- Receive left-behind baggage and deliver it to the concerned guest with proper documentation.
- Ensure proper handing over and taking over procedures when reporting for duty or signing off.
- Perform any other tasks assigned by the Manager Airport Operations, Assistant Manager Baggage Services, Supervisor, or Executive Baggage Services.

Required Qualifications

- Minimum educational qualification: High School Diploma or equivalent (12th grade completed).
- Work experience: Less than 1 year in a similar position.
- Physical requirements: Male candidates only.
- Age range: 18 to 29 years.

Department and Location

- Department: Baggage Services
- Location: MUX Airport
- Number of openings: 1

This position offers an opportunity to work in a dynamic airport environment, contributing to the seamless handling of passenger baggage and enhancing customer satisfaction through effective communication and operational efficiency.