Associate Baggage Services

This role involves managing and overseeing baggage handling operations at the airport to ensure smooth and efficient service delivery. The incumbent will be responsible for timely reporting to duty, maintaining proper uniform standards, and ensuring accurate attendance. The position requires close coordination with various airport departments to handle baggage-related activities, including tracking, reporting, and guest communication, while maintaining thorough documentation and compliance with operational procedures.

Key Responsibilities

- Report to the office on time, wearing the proper uniform, and mark attendance accurately.
- Review the baggage log book and emails daily, taking appropriate actions as needed.
- Perform duties as per the assigned duty allocation.
- Collect proper tags and provide guidance to guests upon arrival.
- Prepare Passenger Irregularity Reports (PIR) and Daily Performance Reports (DPR) in cases of short-received or damaged baggage.
- Distribute Arrival Handling List (AHL) and DPR via email to all stations to assist in locating missing baggage and follow up accordingly.
- Monitor the Baggage Management System (BMS) daily and ensure timely follow-up.
- Compile and submit daily arrival baggage activity reports to the Supervisor and Executive.
- Prepare customs advice for left-behind baggage and coordinate scanning for transportation to the destination.
- Maintain close coordination with load controllers, ramp staff, and traffic teams to facilitate baggage movement.
- Ensure the delivery of weapon pieces to the concerned guest with proper documentation.
- Organize and maintain proper filing of all baggage-related documents.
- Share On-Hand Baggage (OHD) details with all stations to assist in matching with AHL.
- Communicate with guests regarding the status of their missing or damaged baggage via phone or email.
- Receive left-behind baggage and deliver it to the concerned guest with appropriate documentation.
- Conduct proper handover and takeover procedures when reporting to duty or signing off.
- Perform any additional tasks assigned by the Manager of Airport Operations, Assistant Manager of Baggage Services, Supervisor, or Executive of Baggage Services.

Required Qualifications

- Minimum educational qualification: High School Diploma or equivalent (12th grade completed).
- Work experience: Less than 1 year in a similar position.
- Physical requirements: Male candidates only.
- Age range: 18 to 29 years.

Department and Location

- Department: Baggage Services
- Location: UET Airport
- Number of openings: 1

This position offers an opportunity to work in a dynamic airport environment, contributing to efficient baggage handling and customer service. The role demands attention to detail, strong coordination skills, and the ability to communicate effectively with both internal teams and airport guests.