Associate, Client Services (NFC)

This role as an Associate in Client Support (Non-Financial Corporates) within the Client Services team focuses on providing expert assistance for the Capital IQ Pro Platform. The position involves engaging with clients through diagnostic conversations to enhance product usage and drive revenue. Collaboration is key, as the role requires interaction with various internal teams such as Sales, Content, Product, News, and Technical Support. This opportunity offers exposure to in-depth industry knowledge and the development of technical skills while supporting enterprise-level products across multiple sectors.

Key Responsibilities:
- Deliver exceptional customer service to clients, distributors, and internal staff via phone, email, and web chat, addressing industry, content, and product inquiries.
- Support a diverse client base spanning Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments.
- Manage approximately 100 client interactions monthly, positively influencing client perception of the Market Intelligence division.
- Assist in training and mentoring new hires by sharing best practices and product expertise.
- Conduct product demonstrations and webcasts for clients to showcase platform capabilities.
- Contribute to building and maintaining a comprehensive Knowledge Base for both internal teams and clients.

Required Qualifications:
- Excellent communication skills with a strong willingness to learn about multiple industries.
- Flexibility to work various shifts, including night and evening hours, and participate in weekend rotations lasting 1-2 months.
- Ability to resolve problems efficiently, manage time effectively, and stay organized.

Preferred Qualifications and Benefits:
- A bachelor’s degree in Finance, Accounting, Economics, or a related field is preferred.
- Demonstrated leadership and teamwork capabilities.
- Strong customer service skills to effectively address client concerns and promote product adoption.
- Solid financial knowledge or understanding of the global economy.

Training and Career Growth:
New hires receive comprehensive training across multiple industries such as Energy, Technology, Media & Telecommunications (TMT), and Metals & Mining, along with generalist queries that are industry-agnostic. The role offers opportunities to develop expertise, mentor others, and potentially advance within the S&P Global Commercial organization.

About S&P Global Market Intelligence:
S&P Global Market Intelligence delivers deep, accurate insights and leading data technology solutions to help customers make confident decisions. The team is driven by curiosity and a commitment to advancing essential intelligence that supports a more sustainable and equitable future. With over 35,000 employees worldwide, the company values integrity, discovery, and partnership, fostering a collaborative environment that empowers employees to make meaningful impacts.

Benefits:
S&P Global offers comprehensive health and wellness coverage, generous time off, continuous learning resources, competitive pay, retirement planning, and financial wellness programs. Family-friendly perks and additional benefits such as retail discounts and referral incentives are also provided to support employees’ personal and professional lives.

S&P Global is committed to equal opportunity employment and fosters a diverse and inclusive workplace where all qualified candidates receive consideration without regard to protected characteristics. The company maintains transparent and fair hiring practices and encourages candidates requiring accommodations during the application process to reach out accordingly.

This position is based in Islamabad, Pakistan, and is classified as an entry-level professional role within the organization.