Associate, Client Services (NFC)

The Associate, Client Support (Non-Financial Corporates) role is part of the Client Services team at S&P Global Market Intelligence. In this position, you will act as a subject matter expert for the Capital IQ Pro Platform, providing exceptional client support through diagnostic conversations and driving product adoption and revenue growth. Collaboration is key, as you will work closely with internal teams such as Sales, Content, Product, News, and Technical Support. This role offers a unique opportunity to develop deep industry knowledge and enhance technical skills while supporting a diverse client base across multiple sectors.

Key Responsibilities
- Deliver outstanding customer service to clients, distributors, and internal staff via phone, email, and web chat, focusing on industry, content, and product consulting.
- Support clients from Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments.
- Manage approximately 100 client interactions monthly, positively influencing client perception of the Market Intelligence division.
- Assist in training and mentoring new associates by sharing best practices and product expertise.
- Conduct product demonstrations and webcasts for clients to enhance their understanding and usage of the platform.
- Contribute to building and maintaining the Knowledge Base for both internal stakeholders and clients.

Required Qualifications
- Excellent communication skills with a strong willingness to learn about multiple industries.
- Flexibility to work various shifts, including night, evening, and weekend rotations lasting 1-2 months.

Preferred Qualifications
- Bachelor’s degree in Finance, Accounting, Economics, or a related field.
- Demonstrated leadership and teamwork abilities.
- Strong customer service skills to effectively address client concerns and encourage product usage.
- Proven problem-solving, time management, and organizational skills.
- Solid financial knowledge or understanding of the global economy.

Benefits
S&P Global offers a comprehensive benefits package designed to support your well-being and career growth. This includes health and wellness coverage tailored for both mind and body, generous paid time off to maintain work-life balance, and continuous learning opportunities to develop new skills. Financial security is supported through competitive pay, retirement planning, company-matched student loan contributions, and financial wellness programs. Family-friendly perks are also available, providing support for partners and children. Additional benefits include retail discounts and referral incentives, enhancing your overall employee experience.

S&P Global Market Intelligence is committed to advancing essential intelligence by delivering accurate and insightful data solutions. The company values integrity, discovery, and partnership, fostering a collaborative environment where diverse perspectives drive innovation. With a global workforce of over 35,000 employees, the organization emphasizes fairness, transparency, and merit in its hiring practices, ensuring equal opportunity for all candidates.

If you join S&P Global, you will be part of a mission-driven team dedicated to creating critical insights that empower clients to make confident decisions. The company is also committed to fostering an equitable workplace and offers accommodations for applicants with disabilities during the hiring process.

This role provides a strong foundation for career growth within S&P Global’s Commercial organization, with training across various industries such as Energy, Technology, Media & Telecommunications, and Metals & Mining. You will gain valuable experience supporting enterprise-level products and emerging technologies, positioning you for future advancement.