Associate, Client Services (NFC)

The Associate, Client Support (Non-Financial Corporates) role is an integral part of the Client Services team at S&P Global Market Intelligence. This position focuses on providing expert support for the Capital IQ Pro Platform, engaging with clients through diagnostic conversations to enhance product usage and drive revenue. Collaboration is key, as the role involves close interaction with internal teams such as Sales, Content, Product, News, and Technical Support. This opportunity offers a chance to develop deep industry knowledge and technical skills while supporting a diverse client base across financial and non-financial sectors.

Key Responsibilities:
- Deliver exceptional customer service to clients, distributors, and internal staff via phone, email, and web chats, addressing industry, content, and product-related inquiries.
- Support clients from Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments.
- Manage approximately 100 client interactions monthly, positively influencing client perception of the Market Intelligence division.
- Assist in training and mentoring new hires by sharing best practices and product expertise as a senior associate.
- Conduct product demonstrations and webcasts for clients to enhance their understanding and usage of the platform.
- Contribute to building and maintaining the Knowledge Base for internal stakeholders and clients.

Required Qualifications:
- Excellent communication skills with a willingness to learn about multiple industries.
- Flexibility to work various shifts, including night and evening hours, and participate in weekend rotations lasting 1-2 months.

Preferred Qualifications:
- Bachelor’s degree in Finance, Accounting, Economics, or a related field.
- Strong leadership and teamwork abilities.
- Effective communication and customer service skills to resolve client issues and promote product adoption.
- Proven problem-solving, time management, and organizational skills.
- Solid financial knowledge or understanding of the global economy.

Benefits and Development Opportunities:
Joining S&P Global Market Intelligence means building a career with a global leader that values integrity, discovery, and partnership. New hires receive comprehensive training across various industries such as Energy, Technology, Media & Telecommunications (TMT), and Metals & Mining, along with industry-agnostic generalist training. Employees benefit from continuous learning opportunities, mentoring roles, and the potential to advance within the organization.

The company offers a robust benefits package designed to support health and wellness, work-life balance, and financial security. This includes healthcare coverage, generous time off, retirement planning, education programs with company-matched student loan contributions, and family-friendly perks. Additional benefits include retail discounts and referral incentives.

S&P Global is committed to fostering an inclusive and equitable workplace where diverse perspectives drive innovation and global market leadership. The organization emphasizes fairness and transparency in hiring and provides accommodations for applicants with disabilities to ensure equal opportunity.

By joining this team, you will contribute to delivering essential intelligence that empowers market leaders to make confident, informed decisions, helping shape a more prosperous and sustainable future.