Associate, Client Services (NFC)

The Associate, Client Support (Non-Financial Corporates) role at S&P Global Market Intelligence is an exciting opportunity to join the Client Services team as a Capital IQ Pro Platform expert. In this position, you will provide exceptional client support by engaging in diagnostic conversations, driving product usage, and contributing to revenue growth. Collaboration is key, as you will work closely with internal teams such as Sales, Content, Product, News, and Technical Support. This role offers the chance to develop deep industry knowledge and enhance your technical skills while supporting a diverse client base across Investment Banking, Private Equity, Investment Management, and Corporate sectors.

Key Responsibilities:
- Deliver outstanding customer service to clients, distributors, and internal staff through phone, email, and web chat, focusing on industry insights, content, and product consulting.
- Manage a client portfolio that spans multiple financial and non-financial corporate segments, handling approximately 100 client interactions monthly.
- Enhance client satisfaction and perception of the Market Intelligence division by resolving inquiries efficiently and professionally.
- Support the onboarding and development of new hires by mentoring and sharing best practices as a senior associate.
- Conduct product demonstrations and webcasts to educate clients on platform capabilities.
- Contribute to the continuous improvement of internal and external knowledge bases for stakeholders and clients.

Required Qualifications:
- Strong communication skills with the ability to engage effectively across various channels.
- Willingness to learn and adapt to multiple industries, including Energy, Technology, Media & Telecommunications (TMT), and Metals & Mining.
- Flexibility to work different shifts, including night and evening hours, as well as participation in weekend rotations lasting 1-2 months.

Preferred Qualifications:
- Bachelor’s degree in Finance, Accounting, Economics, or a related field.
- Demonstrated leadership and teamwork abilities.
- Proven customer service skills with a focus on resolving client issues and promoting product adoption.
- Strong problem-solving, time management, and organizational skills.
- Solid understanding of financial concepts and global economic trends.

Benefits:
S&P Global offers a comprehensive benefits package designed to support your well-being and career growth. This includes health and wellness coverage tailored for both mind and body, generous paid time off to maintain work-life balance, and continuous learning opportunities to advance your skills. Financial security is supported through competitive compensation, retirement planning, education programs with company-matched student loan contributions, and financial wellness initiatives. Family-friendly perks and additional benefits such as retail discounts and referral incentives further enhance the employee experience.

At S&P Global Market Intelligence, you will join a global team of over 35,000 professionals dedicated to delivering essential intelligence that empowers clients to make confident decisions. The company values integrity, discovery, and partnership, fostering a culture of respect, innovation, and collaboration. Committed to diversity and inclusion, S&P Global ensures equal opportunity for all candidates and supports accommodations throughout the hiring process.

This role offers a unique chance to build a rewarding career with a leading global organization, develop expertise across multiple industries, and contribute to shaping the future of financial intelligence.