Associate Client Success Manager - Portfolio Accounts

As a vital member of i2c's Global Client Success team, the Associate Client Success Manager (Portfolio) is responsible for managing the day-to-day success, satisfaction, and growth of a high-volume portfolio of client accounts. This role operates in alignment with clients’ time zones and works collaboratively within a pod alongside Technology Account Management. The Associate ensures efficient, repeatable, and consultative service delivery at scale, focusing on protecting and expanding revenue, securing timely renewals, and nurturing strong relationships across all client levels—from executive sponsors to operational contacts.

Key Responsibilities
- Own the success, satisfaction, and retention of a large portfolio of assigned client accounts within the pod.
- Deliver proactive, efficient, and repeatable engagement across the portfolio, prioritizing efforts based on opportunity and risk.
- Maintain exceptional responsiveness and clear communication for every client request, setting expectations and ensuring follow-through.
- Drive revenue growth by identifying expansion and cross-sell opportunities, while securing on-time renewals.
- Support renewal and pricing discussions, including negotiations.
- Manage client deliverables with strong project management skills, keeping account records and plans up to date.
- Collaborate daily with the Technology Account Manager and Implementation teams to ensure seamless client service.
- Build and maintain trusted relationships throughout the client organization, from C-suite executives to operational teams.
- Monitor client health indicators to proactively address potential churn or satisfaction issues.
- Maintain accurate and comprehensive records in the Client Management Database (CMD), including all interactions, contacts, and account plans.
- Contribute actively to the pod’s shared goals related to client satisfaction, retention, and portfolio growth.

Required Qualifications
- Bachelor’s degree in business, finance, technology, or a related field.
- 2 to 5 years of experience in client-facing roles such as account management, client success, or relationship management. Experience in payments, card issuing or processing, banking, fintech, or SaaS industries is highly preferred.
- Exceptional written and verbal communication skills, coupled with a strong professional presence.
- Strong project management capabilities with a detail-oriented and highly organized approach.
- A proactive ownership mindset with a genuine passion for client satisfaction and success.
- Proven ability to build trusted relationships across multiple levels within client organizations.
- Commercial awareness, including experience with renewals, pricing, growth conversations, and negotiation.
- Comfortable working collaboratively as part of a team that jointly manages a portfolio of accounts.

Preferred Qualifications and Benefits
While specific benefits are not detailed, this permanent position is based in Lahore, Punjab, operating from the office located at 04, Old FCC Rd, Ferozepur Road, Gulberg III. The role offers the opportunity to work within a dynamic global client success environment, supporting a diverse portfolio and contributing to meaningful client outcomes.

This position represents a unique opportunity to join a forward-thinking company focused on client success and revenue growth through strong partnerships and operational excellence.