Associate - Core Banking

This role involves managing centralized account activities to ensure compliance with established policies, procedures, and delivery standards. The primary goal is to achieve satisfactory audit ratings and maintain a high level of customer satisfaction. The position requires reviewing and processing account opening forms and other relevant documentation for Private and SME customers, as well as handling customer requests for online banking products and services via internet and mobile platforms. Accuracy and risk mitigation are critical when verifying and activating these services. The role also supports marketing and sales teams by efficiently activating accounts and online banking products, adhering strictly to defined service level agreements (SLAs) and productivity targets, and maintaining a 99% accuracy rate with zero escalations.

Key Responsibilities:
- Process activities within the Centralized Accounts Management Unit (CAM) to ensure compliance with policies, procedures, and delivery standards.
- Review account opening forms and related documents for the setup and maintenance of Private and SME customer accounts.
- Verify and process customer requests for online banking products and services through internet and mobile channels, ensuring risk protection and error-free setup.
- Activate and manage all types of accounts and online banking products efficiently, providing value-added services and supporting marketing and sales teams.
- Adhere to defined SLAs and productivity standards to ensure timely and accurate processing.
- Maintain a processing accuracy rate of 99% with no escalations.

Required Qualifications:
- Bachelor’s degree in a related field.
- 1 to 2 years of relevant experience.
- Strong communication skills.
- Comprehensive knowledge of Private and SME banking activities, online banking products and services via internet and mobile platforms, as well as bank policies, procedures, and applicable local and international regulations.
- Familiarity with operating systems, banking systems, procedures, and branch-related functions.
- Excellent interpersonal, problem-solving, analytical, and communication skills.
- Ability to manage multiple tasks efficiently.

No preferred qualifications or benefits were specified for this position.