Associate Corporate Partnerships

The Corporate Partnerships Associate at Mobilink Microfinance Bank Ltd. (MMBL) plays a vital role in managing and enhancing the Bank’s digital nano-lending portfolio. This position involves overseeing product operations, ensuring regulatory compliance, resolving customer issues, and coordinating with internal teams and external partners. The role demands strong analytical skills, attention to detail, and the ability to translate complex business, risk, and compliance requirements into actionable plans. The Associate will be responsible for maintaining system controls, tracking audit observations, and driving continuous improvements to optimize product performance and customer experience.

Key Responsibilities

Product Operations and Continuous Improvement:
Manage daily product activities across the customer journey, including eligibility checks, credit evaluation, disbursement, repayment, collections, and support. Identify process gaps and opportunities to enhance customer experience and operational efficiency. Maintain and periodically review product design, SOPs, process manuals, and customer journey documentation. Track product issues and escalate risks or delays as necessary.

Customer Issues and Escalation Management:
Serve as the primary coordinator for escalated customer complaints and disputes, ensuring timely investigation and resolution. Collaborate with Customer Support and Product teams to analyze complaint trends, identify root causes, and implement corrective actions. Prioritize cases referred by senior stakeholders such as the State Bank of Pakistan or the CEO, maintaining clear records and providing regular updates.

Audit, Regulatory Compliance and Assurance:
Coordinate responses to audit and regulatory observations, including evidence collection and action tracking. Work closely with Product, Risk, Compliance, Legal, and Operations teams to develop corrective action plans and ensure timely closure. Maintain organized documentation for product controls and compliance with regulatory requirements, supporting periodic reviews to address any gaps.

System Controls, Risk and Issue Resolution:
Collaborate with Product, QA, Risk, and partner teams to define system validation requirements, operational controls, and fraud safeguards. Support investigations into system defects and control failures, coordinating testing and validation of fixes. Monitor operational indicators and escalate significant risks, ensuring all actions and approvals are well documented.

Stakeholder and Partner Coordination:
Liaise with internal departments such as Product, QA, Risk, Legal, Compliance, Finance, Operations, and Customer Support to address product issues and enhancements. Manage daily communications with external partners, vendors, and credit bureaus. Prepare concise reports, meeting notes, and management updates on product performance, escalations, and audit actions.

Required Qualifications

A Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, Information Technology, or a related field is essential. Candidates should have at least 3 years of relevant experience in digital financial services, digital lending, consumer lending, microfinance, product operations, customer experience, or business analysis. A solid understanding of the digital lending lifecycle—including eligibility, credit assessment, disbursement, repayment, collections, and loan management systems—is required. Familiarity with audit coordination, regulatory compliance, operational risk, and control documentation in a regulated financial environment is critical. Strong analytical skills to assess complaints, operational data, and system exceptions are necessary. Excellent communication and coordination abilities are needed to work effectively across diverse teams. The role also demands strong organizational skills, attention to detail, and the ability to manage multiple priorities concurrently.

Preferred Qualifications and Benefits

While specific benefits are not detailed, MMBL offers a dynamic work environment focused on innovation, teamwork, and customer-centric values. Joining MMBL provides an opportunity to contribute to financial inclusion in Pakistan by supporting a hybrid microfinance and digital banking model serving millions of customers. The role is ideal for professionals passionate about driving transformative change and empowering customers in the digital economy.

Job Location: Head Office

Mobilink Microfinance Bank Ltd. is a leading financial institution in Pakistan, serving over 48 million registered users with a broad range of digital and branch-based banking services. The bank’s commitment to innovation and financial inclusion makes it a rewarding place to build a career in digital financial services.