Associate, Credit Client Support

Client Services Associates serve as the primary point of contact for clients, working closely to optimize workflows and support research and data analysis needs. This role involves comprehensive on-the-job training covering areas such as Fixed Income, Ratings Direct, the Credit Analytics platform, and Office Plug-in. After an initial training period of 1-2 months, associates begin supporting clients via phone, web chat, and email, gaining in-depth knowledge of data content, customer segments, and additional S&P Global platforms. Certification assessments evaluate skills and capabilities before associates proactively engage clients to provide tailored training on S&P Global Market Intelligence products, focusing on credit products across Capital IQ and Capital IQ Pro. Collaboration and teamwork are essential components of this role.

Key Responsibilities
- Complete rigorous training and certification on various financial platforms and products.
- Provide direct client support through multiple communication channels, including phone, email, and web chat.
- Deliver proactive, customized training sessions to help clients maximize the use of S&P Global Market Intelligence offerings.
- Develop a thorough understanding of client workflows to offer tailored assistance.
- Collaborate effectively with internal teams such as Sales, Content, Product, and Technical Support to ensure seamless client service.
- Support credit-related products and maintain strong client relationships by addressing inquiries and resolving issues promptly.

Required Qualifications
- Bachelor’s degree in finance, economics, accounting, or a related field.
- Up to 6 months of relevant experience; fresh graduates are encouraged to apply.
- Solid understanding of finance and accounting principles to effectively address client questions.
- Excellent written and verbal communication skills, with strong presentation and customer service abilities.
- Passion for building relationships within the financial services industry and eagerness to learn.
- Ability to multitask, prioritize, and work collaboratively within a team environment, demonstrating a positive and proactive attitude.

Preferred Qualifications and Benefits
Joining S&P Global Market Intelligence offers emerging professionals a chance to grow within a rapidly expanding company known for its exceptional corporate culture. The role provides extensive financial knowledge development, product expertise, problem-solving skills, and professional communication experience. Associates work with a diverse client base, including major investment banks, private equity firms, insurance companies, corporates, and investment managers worldwide.

Career development opportunities include pathways into Customer Success, Sales, Relationship Management, and Product Specialist roles. The company supports continuous learning and networking to prepare employees for long-term success.

Benefits
- Comprehensive health and wellness coverage designed to support both mental and physical well-being.
- Generous paid time off to maintain a healthy work-life balance.
- Access to extensive learning resources for career growth and skill development.
- Financial wellness programs, including competitive pay, retirement planning, and company-matched student loan contributions.
- Family-friendly perks and benefits supporting partners and children.
- Additional perks such as retail discounts and referral incentive awards.

S&P Global Market Intelligence is committed to fostering an inclusive and equitable workplace where opportunities are based on merit and contributions. The company values integrity, discovery, and partnership, aiming to empower clients with essential intelligence to make confident decisions. As a global employer, S&P Global emphasizes fairness, transparency, and respect, driving innovation and supporting sustainable business practices.

This position is located in Islamabad, Pakistan, and is part of a global team dedicated to advancing essential intelligence and creating meaningful impact in the financial services industry.