Posted Oct 12, 2026 19 views
This role involves leading and guiding delivery teams on large, complex projects, often in collaboration with service partners. The successful candidate will apply advanced project management techniques to ensure timely and effective execution of engagements while building strong cross-functional and cross-geographical relationships. They will mentor and manage engagement managers and associate managers to meet project goals and support desired business outcomes. The position requires close collaboration with sales, partners, and customers to understand challenges and align deliverables with customer objectives, leveraging established methodologies to promote long-term success.
Key Responsibilities
- Guide delivery teams through complex engagements, frequently working alongside service partners to ensure smooth execution.
- Apply advanced project scheduling and monitoring techniques to manage moderate to large projects effectively and on time.
- Build and maintain strong relationships across geographies, functions, and partners to enhance the company’s brand internally and externally.
- Coach, mentor, and manage service partners, engagement managers, and associate engagement managers to achieve project deliverables and support customer outcomes.
- Lead engagement governance, including managing timelines, scope, risk, change management, resourcing, reporting, and financials.
- Collaborate with sales account teams, partners, and customers to fully understand engagement goals, challenges, and value delivery.
- Align project deliverables with customer goals and expectations.
- Utilize the Now Create methodology and prescriptive guidance to drive engagement delivery and ensure long-term customer success.
- Act as the primary point of contact to foster collaboration and secure customer agreement on proposed solutions.
- Mentor customer outcomes or partner team members to meet engagement objectives and promote desired results.
- Identify gaps between actual progress and the plan of record, proposing solutions and driving issue resolution.
Required Qualifications
- 12 to 16 years of progressive experience within a professional services organization or equivalent education and experience.
- Proven expertise in integrating AI into work processes, decision-making, or problem-solving, including the use of AI-powered tools, workflow automation, and analysis of AI-driven insights.
- Industry domain expertise relevant to the specific workflow.
- Strong creativity and the ability to independently manage projects.
- Demonstrated success in analyzing and resolving complex issues.
- Experience working collaboratively across teams and functions.
- Business process design and mapping skills are mandatory.
Preferred Qualifications
- ServiceNow certifications aligned with the relevant workflow.
- Practical experience applying AI tools to streamline workflows, generate insights, and support strategic initiatives under guidance.
- Understanding of core AI concepts, ethical considerations, and platform capabilities, with the ability to explain their application in customer contexts with support.
This position offers the opportunity to work at the intersection of advanced project management and AI integration within a dynamic professional services environment, driving impactful outcomes for customers and partners alike.
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