Associate People Experience

An Associate People Experience professional at Mobilink Microfinance Bank Ltd. (MMBL) plays a vital role in managing the onboarding process for new hires and interns, ensuring a smooth transition into the organization. This position involves overseeing the issuance of necessary documents and equipment, maintaining accurate employee records, and managing health insurance enrollments. The role also includes conducting background verifications and supporting various administrative functions within the People & Organization (P&O) department. The Associate People Experience acts as a key point of contact for employee queries throughout their lifecycle and contributes to maintaining compliance with company policies.

Key Responsibilities

- Oversee the entire onboarding process for new hires, including issuing hiring alerts, distributing bank equipment, and providing new hire packages.
- Maintain employee personal files and records in accordance with company policies and procedures.
- Manage health insurance enrollments, including adding or removing dependents and updating employee medical insurance for both outpatient (OPD) and inpatient (IPD) services.
- Identify, report, and manage potential conflicts of interest, particularly involving close relatives of current employees, in line with the Bank’s Conflict of Interest Policy.
- Conduct employee background checks and verifications, both pre-employment and through external agencies.
- Handle intern onboarding, payroll preparation, and issuance of relevant letters.
- Address employee queries throughout the employee lifecycle promptly and professionally.
- Perform additional tasks as assigned by the line manager or Head of Department (HOD).

Required Qualifications

- A minimum of a bachelor’s degree from a reputable institution is required.
- At least 1 year of experience in Human Resources or Management.

Preferred Qualifications and Benefits

- An MBA or postgraduate degree is preferred, reflecting a higher level of expertise and commitment to the HR field.
- Joining MMBL offers the opportunity to be part of a forward-thinking organization that serves over 48 million registered users across Pakistan. The bank combines traditional microfinance with innovative mobile and digital banking technologies, operating through a network of branches and branchless banking agents.
- MMBL is committed to fostering a positive and productive workplace culture, emphasizing innovation, entrepreneurship, teamwork, collaboration, and a customer-centric approach.
- This role provides a chance to contribute meaningfully to financial inclusion and digital empowerment, supporting millions of customers with access to essential banking services.
- Candidates passionate about making a difference and driving transformative change will find this position rewarding and impactful.

The role is based at the Head Office and offers a dynamic environment where the successful candidate can grow professionally while supporting the bank’s mission to empower communities through accessible financial services.