Associate Program Manager, Technical Outreach

Motive is seeking an Associate Program Manager, Technical Outreach to enhance technical knowledge sharing and collaboration within Technical Support Engineering and related teams. This role involves organizing technical sessions, simplifying complex topics into accessible resources, and converting customer feedback into actionable insights for development teams. Reporting to the Manager of Technical Support Engineering, the successful candidate will play a key role in driving improvements that benefit both customers and internal stakeholders.

Key Responsibilities
- Coordinate technical outreach programs from initial planning through to successful execution.
- Advocate for customers by identifying recurring support themes and translating them into clear guidance for Product and Engineering teams.
- Provide development teams with relevant technical and customer context to support product enhancements.
- Plan and facilitate various knowledge-sharing activities, including technical sessions, product briefings, office hours, and forums.
- Collaborate with Technical Support Engineering, Product, Engineering, and Enablement teams to identify knowledge gaps and prioritize outreach efforts.
- Develop and maintain clear, concise technical content tailored for support teams and other stakeholders.
- Monitor program outcomes and leverage feedback to continuously improve initiatives.

Required Qualifications
- Minimum of 2 years’ experience in program coordination, technical enablement, technical support, operations, or a related field.
- Proven ability to manage cross-functional projects from concept through completion.
- Familiarity with SaaS products, technical troubleshooting, or support workflows.
- Strong capability to translate complex technical concepts and customer needs into actionable guidance for development teams.
- Experience using data and feedback to prioritize improvements and evaluate program success.
- Excellent written and verbal communication skills, with strong organizational and stakeholder management abilities.

Motive is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer. We welcome candidates from varied backgrounds, experiences, abilities, and perspectives.

Candidates must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations, as Motive requires employees to have authorized access to its products and technology.

For US-based roles, depending on the position and primary work location, candidates may be required to sign a non-compete agreement, except for lawyers, interns, or employees working in certain states where such agreements are prohibited by law. Non-compete terms in other jurisdictions will comply with applicable statutory requirements.

All positions are for current vacancies, and some interviews or training sessions may take place in person at one of Motive’s global offices.

Motive serves nearly 100,000 customers across diverse industries such as transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. The Motive platform integrates safety, operations, and finance teams into a single system powered by industry-leading AI, providing comprehensive visibility and control while automating manual tasks to improve safety, productivity, and profitability.