Associate Program Manager, Technical Outreach

Motive is seeking an Associate Program Manager, Technical Outreach to lead initiatives that enhance technical knowledge sharing and collaboration within Technical Support Engineering and related teams. This role involves organizing technical sessions, simplifying complex topics into accessible resources, and converting customer feedback into actionable guidance for development teams. Reporting to the Manager of Technical Support Engineering, the successful candidate will play a key role in driving improvements that benefit both customers and internal teams.

Key Responsibilities
- Coordinate technical outreach programs from initial planning through successful execution.
- Advocate for customers by identifying recurring support themes and translating them into clear guidance for Product and Engineering teams.
- Provide development teams with relevant technical and customer insights to support product enhancements.
- Plan and facilitate various technical forums, including sessions, product briefings, office hours, and knowledge-sharing events.
- Collaborate closely with Technical Support Engineering, Product, Engineering, and Enablement teams to identify knowledge gaps and prioritize outreach efforts.
- Develop and maintain clear, concise technical content for support teams and other stakeholders.
- Monitor program outcomes and leverage feedback to identify opportunities for continuous improvement.

Required Qualifications
- Minimum of 2 years’ experience in program coordination, technical enablement, technical support, operations, or a related field.
- Proven ability to manage cross-functional projects from planning stages through to completion.
- Familiarity with SaaS products, technical troubleshooting, or support workflows.
- Strong capability to translate complex technical concepts and customer requirements into actionable guidance for development teams.
- Experience using data and feedback to prioritize initiatives and measure the effectiveness of programs.
- Excellent written and verbal communication skills, along with strong organizational and stakeholder management abilities.

Motive is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from varied backgrounds, experiences, abilities, and perspectives.

Candidates must be authorized to access commodities and technologies regulated under U.S. Export Administration Regulations, as Motive requires employees to have authorized access to its products and technology. For U.S.-based roles, some candidates may be required to sign a non-compete agreement, subject to applicable laws and exemptions depending on location and role.

All job postings represent current vacancies, and some interviews or onboarding activities may take place in person at one of Motive’s global offices.

To learn more about Motive and its innovative platform that integrates safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet spend with AI-driven insights, please visit gomotive.com. Motive serves nearly 100,000 customers across diverse industries, including transportation, logistics, construction, energy, manufacturing, agriculture, and more.