Associate Program Manager, Technical Outreach

Motive is seeking an Associate Program Manager, Technical Outreach to enhance knowledge sharing and collaboration within Technical Support Engineering and related teams. This role involves organizing technical sessions, simplifying complex topics into accessible resources, and transforming customer feedback into actionable insights for development teams. Reporting to the Manager of Technical Support Engineering, the successful candidate will play a key role in driving programs that improve technical understanding and operational efficiency across the organization.

Key Responsibilities
- Coordinate technical outreach programs from initial planning through successful execution.
- Advocate for customers by identifying recurring support themes and translating them into clear guidance for Product and Engineering teams.
- Provide development teams with relevant technical and customer context to support product improvements.
- Plan and facilitate technical sessions, product briefings, office hours, and knowledge-sharing forums.
- Collaborate with Technical Support Engineering, Product, Engineering, and Enablement teams to identify knowledge gaps and prioritize outreach efforts.
- Create and maintain clear, concise technical content for support teams and stakeholders.
- Monitor program outcomes and leverage feedback to identify opportunities for continuous improvement.

Required Qualifications
- Minimum of 2 years’ experience in program coordination, technical enablement, technical support, operations, or a related field.
- Proven ability to manage cross-functional projects from planning through execution.
- Familiarity with SaaS products, technical troubleshooting, or support workflows.
- Strong capability to translate complex technical concepts and customer needs into clear, actionable guidance for development teams.
- Experience using data and customer feedback to prioritize improvements and measure program effectiveness.
- Excellent written and verbal communication skills, with strong organizational and stakeholder management abilities.

Motive is committed to creating a diverse and inclusive workplace and is an equal opportunity employer. We welcome candidates from a variety of backgrounds, experiences, abilities, and perspectives.

Candidates must be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations, as Motive requires employees to have authorized access to its products and technology. For US-based roles, some candidates may be required to sign a non-compete agreement, subject to applicable laws and exceptions.

All job postings correspond to current vacancies, and some interviews or training sessions may take place in person at one of Motive’s global offices.

Motive empowers operators in physical industries by providing a unified platform that integrates safety, operations, and finance teams. Serving nearly 100,000 customers across diverse sectors—including transportation, logistics, construction, energy, manufacturing, agriculture, retail, and the public sector—Motive leverages industry-leading AI to deliver visibility, control, and automation that reduce manual workloads and increase profitability. To learn more, visit gomotive.com.