Please turn on your javascript IT / Software Customer Support Officer Job, Islamabad, Rawalpindi, AT Technologies - ROZEE.PK

IT / Software Customer Support Officer

AT Technologies Unverified

Multiple Cities, Pakistan

Posted Oct 02, 2017 720 views    Report Job

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Job Description

  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • provide pricing and delivery information
  • perform customer verifications
  • set up new customer accounts
  • process orders, forms, applications and requests
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • manage customers' accounts
  • keep records of customer interactions and transactions
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • prepare and distribute customer activity reports
  • maintain customer databases

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
3 Years
Apply Before:
Nov 01, 2017
Posting Date:
Oct 02, 2017
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AT Technologies

Telecommunication/ISP · 11-50 employees - Islamabad, Rawalpindi

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