We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements and skills

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening. 
  • Outstanding ability to think creatively and strategically and identify and resolve problems.
  • Expertise in different link-building techniques and improve leads.
  • Execute on-site and off-site SEO strategies.
  • Track, report, and analyze website analytics
  • Analyzing keywords and SEO techniques used by competitors
  • You will be responsible for managing all SEO activities, such as content strategy, link building, and keyword strategy, to increase rankings on all major search networks.
  • Skills in both on-page and off-page optimization
  • Researching and implementing content recommendations 

 Responsibilities & Skills:

  • Outstanding ability to think creatively and strategically and identify and resolve problems.
  • Expertise in different link-building techniques and improve leads.
  • Execute on-site and off-site SEO strategies.
  • Track, report, and analyze website analytics
  • Analyzing keywords and SEO techniques used by competitors
  • Measure the performance of digital marketing efforts using a variety of Web analytics tools
  • Ability to work both as a team member and independently.

Job Details

Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gulberg 3, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
May 18, 2024
Posting Date:
Apr 17, 2024

Atrium Solutions

Call Center · 51-100 employees - Lahore

pAtrium Solutions Pvt Ltd/p

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Call Center Agent

Revocomm, Lahore, Pakistan
Posted May 23, 2024

Call Center Agent

Prime BPO, Multiple Cities, Pakistan
Posted May 24, 2024

Call Center Agent

Prime BPO, Multiple Cities, Pakistan
Posted May 24, 2024

Call Center Agent

Prime BPO, Multiple Cities, Pakistan
Posted May 24, 2024
View All
I found a job on Rozee!