Call Center Agent - UK (SEO Campaign)

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements and skills

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening.
Outstanding ability to think creatively and strategically and identify and resolve problems.
Expertize in different link-building techniques and improve leads.
Execute on-site and off-site SEO strategies.
Track, report, and analyze website analytics
Analyzing keywords and SEO techniques used by competitors
You will be responsible for managing all SEO activities, such as content strategy, link building, and keyword strategy, to increase rankings on all major search networks.
Skills in both on-page and off-page optimization
Researching and implementing content recommendations

Responsibilities & Skills:

Outstanding ability to think creatively and strategically and identify and resolve problems.
Expertize in different link-building techniques and improve leads.
Execute on-site and off-site SEO strategies.
Track, report, and analyze website analytics
Analyzing keywords and SEO techniques used by competitors
Measure the performance of digital marketing efforts using a variety of Web analytics tools
Ability to work both as a team member and independently.