• Assist all employees with any computer or IT related issues
  • Create, add and modify user accounts and services across our various cloud platforms
  • Assist users over the phone, in-person, and remotely using multiple platforms
  • Administration of Active Directory, Azure, SharePoint, Exchange, Office365, Endpoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software
  • Office365 support setting up devices and email clients, tablets, mobile phones, and computers
  • Understanding of virtual desktop environment and remote desktop technology
  • Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
  • Identify, report, and respond to potential cybersecurity threats
  • Setting up advanced network firewalls and switches
  • Identify, troubleshoot, resolve, and document end-user system issues requests
  • Ensure all requests are resolved promptly and with high-quality results
  • Ability to organize, prioritize, and meet established deadlines
  • Provide technical documentation for configurations and procedures
  • Coordinate and create scope of work with various telecom contractors
  • Regularly perform cabling and equipment installation
  • Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
  • Research, design and deploy new solutions required by end-users.

Required skills and experience:

  • Excellent communication and personal skills in bi-lingual English/Spanish (speak, read and write) preferred
  • Minimum two years of relevant experience in a help desk/IT support role
  • Experience in the set-up, configuration, and use of computer hardware, software, and networks
  • Ability to communicate technical issues to technical and non-technical employees
  • Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365
  • Quick analytic response to resolve issues in any situation
  • Self-motivated and willing to learn, as well as always find the solution
  • Able to work in a fast pace environment
  • Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
  • Basic understanding of Cloud Solutions & Cloud Computing
  • Knowledge of wireless networks, set up maintenance and troubleshooting
  • Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software.
  • Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.
  • A background check will be required.
  • The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously.
  • Ability to work flexible hours, including overtime, on an on-call rotation.

Job Details

Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
23 - 30 Years
Minimum Education:
Career Level:
Experienced Professional
1 Year - 3 Years
Apply Before:
Jun 19, 2023
Posting Date:
May 18, 2023

AusSource Enterprises (SMC-PRIVATE) LIMITED

Information Technology · 11-50 employees - Islamabad

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