Customer Support Representative

Ave Corporation Verified

Islamabad , Pakistan

Posted Oct 16, 2020 319 views

PKR. 30,000 - 35,000/Month

Apply For This Job


Job Description

Responsible for acting as a liaison between our customers and the respective client. Helps via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to the relevant teams internally and/or externally.


  • Manage large amount of inbound emails/ chats
  • Identify and assess customers’ issues and resolve them within the SLA
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Co-ordinate and actively work with restaurants to ensure the seamless customer experience
  • Go the extra mile to assist customers
  • Punctuality: Strict adherence to the roster


  •   Track record of over-achieving quota
  •   Strong phone contact handling skills and active listening
  •   Customer orientation and ability to adapt/respond to different types of characters
  •   Excellent communication and presentation skills
  •   Ability to multi-task, prioritize, and manage time effectively

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
23 - 34 Years
Minimum Education:
Career Level:
Experienced Professional
2 Years - 3 Years
Apply Before:
Nov 17, 2020
Posting Date:
Oct 16, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Ave Corporation

Information Technology · 1-10 employees - Islamabad

Ave Corporation is Australian based company  specialized in working on SaaS products.

Similar Job Titles

Customer Support Representative

Contour Software, Karachi, Pakistan
Posted Nov 24, 2020

Customer Support Representative

Mohkaab, Lahore, Pakistan
Posted Nov 20, 2020

Customer Support Representative

Contour Software, Karachi, Pakistan
Posted Nov 19, 2020
View All