Travel Consultant/Ticketing Agent

The ideal Travel Consultant/Ticketing Agent at Avion Travels utilizes booking software and online payment portals to facilitate seamless travel arrangements. This position demands patience, attention to detail, and the ability to respond swiftly to customer inquiries while maintaining professionalism. Knowledge of technical tools such as MS Office and WhatsApp Business supports daily operations. Candidates who have completed at least intermediate education and hold a diploma in Travel and Tourism will have an additional advantage. This role does not involve managing a team but requires a proactive and independent approach to ensure excellent customer experience and operational efficiency in a dynamic travel environment.

Responsibilities

Manage reservations and ticketing using Global Distribution Systems such as Amadeus, Galileo, or Sabre.
Accurately calculate fares, create Passenger Name Records (PNR), and issue electronic tickets following established procedures.
Process ticket refunds and exchanges according to airline policies and company guidelines.
Provide expert consultation to clients by recommending optimal travel routes, dates, and package deals tailored to their needs.
Maintain clear and professional communication with clients through emails, phone calls, and messaging platforms in fluent Urdu and good English.
Stay informed about airline policies including baggage rules, fare types, and any travel-related updates to advise customers appropriately.
Utilize booking and office software such as MS Office, WhatsApp Business, and online payment portals to support ticketing and sales functions.
Respond promptly and patiently to customer inquiries, ensuring a high standard of service and customer satisfaction.
Maintain accurate records of bookings, client interactions, and transactions for reporting and audit purposes.
Collaborate with internal teams and travel suppliers to resolve booking issues and ensure smooth travel planning for clients.
Continuously update professional knowledge on industry trends, new technologies, and travel products to enrich customer service offerings.
Handle high-volume ticketing requests efficiently without compromising attention to detail or customer service quality.