AWS Cloud Engineer

We are looking for an experienced Cloud Engineer with a strong focus on AWS to join our Global Network Operations Center (GNOC). This role involves providing technical support to the Customer Experience (CX) team, primarily handling AWS cloud operations, SaaS application support, AWS billing and cost management, APIs, third-party integrations, and troubleshooting cloud services that impact customers. The engineer will act as an L2/L3 escalation resource, collaborating closely with CX, Network, Security, Engineering, and other technical teams to ensure cloud service availability and resolve complex technical challenges. While AWS is the primary technology focus, the role also includes operational support for Microsoft Azure and other GNOC-managed cloud services as needed.

Key Responsibilities

- Monitor, maintain, and troubleshoot production workloads hosted on AWS.
- Provide L2/L3 support for AWS-related incidents and customer-impacting service issues.
- Troubleshoot a wide range of AWS services including EC2, VPC, VPN, Security Groups, NACLs, Route 53, ELB, S3, RDS/Aurora, Lambda, ECS/EKS, CloudFront, API Gateway, SQS/SNS, IAM, CloudWatch, and CloudTrail.
- Manage AWS networking components such as VPCs, subnets, routing, VPN connectivity, DNS, security rules, Transit Gateway, and hybrid connectivity.
- Monitor cloud infrastructure performance, availability, capacity, and service health, taking appropriate remediation actions.
- Support AWS Marketplace SaaS operations including subscriptions, entitlements, metering, usage records, and billing-related technical issues.
- Investigate AWS cost and usage anomalies using tools like Cost Explorer and Budgets.
- Support AWS IAM roles, policies, secrets, keys, certificates, and security-related operational activities.
- Troubleshoot SaaS applications, REST/GraphQL APIs, webhooks, authentication, and third-party integrations.
- Perform incident triage, service restoration, root cause analysis (RCA), and escalate P1/P2 incidents.
- Automate cloud operational tasks using Python, Bash/PowerShell, AWS CLI, Boto3, and Infrastructure as Code tools such as Terraform or CloudFormation.
- Maintain monitoring systems, alerts, runbooks, standard operating procedures (SOPs), and technical documentation.
- Provide operational support for Microsoft Azure and other GNOC-managed cloud services as required.
- Collaborate with CX, Network, Security, Engineering, and other teams to resolve technical issues.
- Participate in 24x7 GNOC rotational shifts and on-call support as needed.

Required Qualifications

- Bachelor of Science in Information Technology or a related field.
- Minimum of 3 years of hands-on experience in AWS Cloud Operations, Cloud Engineering, GNOC/NOC, DevOps, or L2/L3 infrastructure support.
- Strong expertise in managing and troubleshooting AWS production environments.
- In-depth understanding of AWS networking, compute, storage, databases, IAM, monitoring, and security.
- Experience supporting SaaS applications, APIs, and third-party integrations.
- Proficiency with AWS monitoring and troubleshooting tools, particularly CloudWatch and CloudTrail.
- Knowledge of scripting languages such as Python, Bash, and/or PowerShell, along with AWS CLI and Boto3.
- Experience or familiarity with Infrastructure as Code tools, preferably Terraform or CloudFormation.
- Working knowledge of Microsoft Azure and willingness to support Azure workloads as part of GNOC responsibilities.
- Excellent troubleshooting, incident management, documentation, and communication skills.
- Availability and willingness to work in a 24x7 rotational GNOC environment.

Preferred Qualifications and Benefits

Preferred candidates will hold AWS certifications such as Solutions Architect, SysOps Administrator, DevOps Engineer, or Security Specialty. Microsoft Azure certification or practical Azure administration experience is also advantageous. Experience with AWS Marketplace SaaS operations, including metering, entitlement, and billing, is a plus. Familiarity with Terraform and cloud automation tools is preferred, as is experience supporting compliance environments like SOC 2, ISO 27001, or PCI DSS.

We offer a market-competitive salary along with career growth opportunities and comprehensive learning and development programs. Employees benefit from on-the-job training, medical coverage (inpatient), life insurance, and a variety of paid leaves including annual, casual, sick, marriage, maternity, paternity, Hajj, and bereavement. Additional benefits include Provident Fund, Employee Old Age Benefits (EOBI), and employee engagement and wellness initiatives.

This position is based onsite at NASTP, Cantt, Lahore, with work shifts aligned to EST hours.