AWS Cloud Infrastructure Support Engineer - Internship

Cloudvora is seeking an AWS Cloud Infrastructure Support Engineer Intern to join our remote team for a 3 to 6-month internship. This role offers a unique opportunity to work directly with real customer AWS environments, gaining hands-on experience in cloud infrastructure management and support. While the initial three months of the internship are unpaid, you will collaborate closely with experienced engineers, developing practical skills in monitoring, troubleshooting, and maintaining AWS services. This position is ideal for individuals passionate about cloud technology and eager to build a strong foundation in production cloud operations.

Key Responsibilities
- Monitor AWS environments, promptly responding to alerts and support tickets.
- Troubleshoot issues related to core AWS services including EC2, S3, VPC, RDS, IAM, and CloudWatch.
- Assist in provisioning and configuring cloud resources following established best practices.
- Support routine operational tasks such as backups, patching, access management, and cost monitoring.
- Document solutions, create runbooks, and outline troubleshooting procedures for future reference.
- Escalate complex incidents and collaborate with senior engineers to resolve critical issues.
- Learn and apply infrastructure-as-code and automation tools such as CloudFormation and Terraform.

Required Qualifications
- Must hold a valid AWS foundational certification (AWS Certified Cloud Practitioner).
- Currently pursuing or recently completed a degree in Computer Science, IT, Engineering, or a related field.
- Basic understanding of cloud computing concepts, networking fundamentals (IP, DNS, subnets), and operating systems (Linux/Windows).
- Strong problem-solving abilities and a proactive attitude toward learning.
- Clear written and verbal communication skills in English.
- Ability to work effectively within a team and manage multiple tasks efficiently.

Preferred Qualifications and Benefits
- Hands-on experience with the AWS Free Tier or personal/academic cloud projects.
- Familiarity with Linux command line and basic scripting languages such as Bash or Python.
- Exposure to monitoring tools, ticketing systems, or version control systems like Git.
- Progress toward advanced AWS certifications such as AWS Solutions Architect Associate or SysOps Administrator Associate.

What You Will Gain
- Practical experience supporting production AWS environments in a professional setting.
- Mentorship and guidance from certified cloud engineers.
- Support and resources to help you prepare for your next AWS certification.
- A certificate of completion and a strong professional reference upon successful internship completion.
- Potential opportunity for full-time employment based on performance.

Cloudvora is committed to fostering an inclusive work environment and welcomes applicants from all backgrounds. This internship is a valuable stepping stone for those looking to advance their careers in cloud infrastructure and operations.