B2B Cold caller

KANDZ Communications is a leading Upwork agency and full-service B2B growth partner specializing in lead generation, cold calling, appointment setting, and sales outsourcing. Since its founding in 2019, the company has successfully completed over 156 contracts and logged more than 31,000 hours on Upwork, maintaining a 100% client satisfaction rate. With a team of over 50 professionals, KANDZ delivers comprehensive sales acceleration, digital marketing, and BPO solutions that generate measurable revenue growth. The agency operates 24/7 call center services supporting outbound and inbound campaigns across the USA, UK, Canadian, and European markets. Known for strong, long-term client relationships, KANDZ offers a fast deployment model with transparent, data-driven reporting.

This full-time, on-site position based in Islamabad is for a B2B Cold Caller who will be responsible for conducting outbound calls to business prospects. The role involves introducing client products and services, qualifying leads, and scheduling appointments for sales teams. The ideal candidate will follow established scripts and call workflows, update CRM records, document call outcomes, and consistently meet performance targets such as call volume, conversion rates, and booked meetings. Collaboration with team leads to refine messaging, participation in training sessions, and providing feedback on campaign performance are also key aspects of the role. Maintaining a professional tone, handling objections effectively, and representing client brands accurately and respectfully are essential.

Key Responsibilities
- Conduct outbound B2B cold calls to prospective business clients following predefined scripts and workflows.
- Introduce and explain client products and services clearly to potential customers.
- Qualify leads based on client criteria and schedule appointments for the sales team.
- Update and maintain accurate records in CRM systems, documenting call outcomes and lead details.
- Achieve daily and weekly performance targets related to call volume, lead conversion, and appointment setting.
- Collaborate with team leads to improve call scripts and messaging strategies.
- Participate actively in training sessions and provide constructive feedback on campaign effectiveness.
- Handle objections professionally while maintaining a positive and respectful representation of client brands.

Required Qualifications
- Excellent telephone communication skills, including clear spoken English, active listening, and confident presentation of value propositions.
- Proven experience in B2B cold calling, lead qualification, and appointment setting within sales or customer-facing roles.
- Familiarity with CRM tools such as HubSpot, Salesforce, or similar platforms, along with basic data entry and documentation skills.
- Ability to follow structured scripts and processes while adapting messaging to suit different industries and decision-makers.
- Goal-oriented mindset with strong time management skills and the ability to work effectively in a target-driven environment.
- Basic understanding of B2B sales cycles and comfort working with international markets including the USA, UK, Canada, and Europe.
- Professional work ethic, reliability in on-site attendance, and openness to coaching and performance feedback.

Preferred Qualifications and Benefits
- Previous experience in call center, Sales Development Representative (SDR), telemarketing, or sales support roles is preferred.
- A relevant diploma or bachelor’s degree is considered an advantage.

This role offers the opportunity to be part of a dynamic, growth-focused team that values professionalism, continuous improvement, and client success. Candidates who thrive in a fast-paced, results-driven environment and are eager to develop their sales skills in an international context will find this position rewarding.