B2B Customer Service Representative - Lead Generation - TJ / 1892251

Our client, D4Digital BPO & Services, is seeking a motivated B2B Customer Service Representative specializing in lead generation through cold calling, based in Lahore. The ideal candidate will be proactive, target-driven, and skilled at engaging potential clients, setting appointments, and clearly communicating product information. This role suits someone who thrives in a fast-paced environment and possesses excellent communication skills to build strong business relationships and generate qualified leads. Candidates should have at least one year of relevant experience and be capable of working independently without team management responsibilities.

Key Responsibilities

- Conduct outbound cold calls to prospective B2B clients to generate new leads and business opportunities.
- Engage prospects by clearly explaining product features and benefits tailored to their specific needs.
- Set and confirm appointments between potential clients and the sales team.
- Maintain detailed and accurate records of calls, appointments, and client information within the company database.
- Consistently meet or exceed daily and monthly lead generation targets and key performance indicators.
- Effectively manage time and prioritize tasks in a fast-paced work environment.
- Demonstrate self-motivation by continuously refining call techniques and lead generation strategies.
- Handle objections professionally and work persistently to convert prospects into qualified leads.
- Collaborate with internal teams to ensure smooth handoff of qualified leads for follow-up and sales closure.
- Stay informed about company products, services, and industry trends to provide accurate and relevant information to clients.

Required Qualifications

- Minimum of one year of experience in a similar B2B customer service or lead generation role.
- Strong communication and interpersonal skills with the ability to engage and persuade potential clients.
- Ability to work independently without supervision and manage time efficiently.
- Attention to detail, perseverance, and adaptability in a dynamic work environment.
- Proven track record of meeting or exceeding lead generation targets.
- Proficient in maintaining accurate records and using CRM or database systems.

Preferred Qualifications and Benefits

While not explicitly stated, candidates who demonstrate a strong understanding of B2B sales processes and cold calling techniques will have an advantage. The role offers an opportunity to work in a growing company where performance and initiative are valued. The candidate will gain experience in lead generation and customer engagement within a fast-paced BPO environment, contributing directly to the company’s market expansion efforts.

This position is ideal for self-motivated individuals looking to develop their career in customer service and sales support within the B2B sector.