B2B Invoicing Specialist

This part-time position is ideal for individuals seeking to add 3 to 5 hours of work per day to their existing schedule. The role requires flexibility to work between 6 PM and 2 AM EST, with the option to choose shifts at the beginning, middle, or end of this window. The primary responsibility is managing the end-to-end billing process for business clients of a South Florida-based company. It is important to note that this is not an accounting role.

Key Responsibilities:
- Manage the complete customer billing cycle, including preparing and issuing invoices, monitoring payments, following up on failed payments, handling billing inquiries, resolving disputes, issuing credits and refunds, and managing collections.
- Ensure billing accuracy and maintain data integrity during the migration of approximately 240 customer accounts to a new billing platform.
- Address customer billing inquiries directly, providing clear, professional, and timely communication to resolve questions related to invoices, payments, account balances, and billing discrepancies.
- Communicate effectively with B2B clients regarding invoices, payment issues, account balances, billing questions, and disputes in a solution-oriented manner.
- Follow up on overdue and delayed payments with a firm yet professional approach to minimize outstanding balances and payment delays.
- Reconcile customer accounts regularly and maintain accurate, clean billing records.

Required Qualifications:
- Proficiency in written and spoken English with a neutral accent.
- 2 to 3+ years of experience in B2B billing or a similar role, preferably within Telecom, VoIP, or SaaS billing environments.
- Bachelor’s degree.
- Strong attention to detail and comfort working with both recurring and usage-based billing models.
- Ability to follow up on overdue payments assertively while maintaining professionalism.

Preferred Qualifications and Benefits:
- Experience working with companies based in Dubai, the UK, or the US is considered an advantage.

This role offers a flexible schedule and the opportunity to work remotely during evening hours, making it suitable for professionals seeking part-time engagement with a focus on billing operations in a B2B context.