B2B Sales

We are seeking a confident and results-oriented Customer Sales Representative (CSR) to join our team, focusing on the US market. This full-time, on-site position is based in Wapda Town, Lahore, operating during night shifts aligned with US market hours. The ideal candidate will engage with potential and existing customers, understand their needs, build strong relationships, and convert leads into successful sales while maintaining a professional and customer-focused approach.

Key Responsibilities
- Manage inbound and outbound calls professionally with potential and existing customers.
- Understand customer needs, concerns, and requirements through effective communication.
- Clearly explain company services, features, and benefits to prospective clients.
- Generate, follow up on, qualify, and convert leads into sales opportunities.
- Build and sustain strong, professional customer relationships.
- Conduct regular follow-ups via calls, messages, and other communication channels.
- Identify customer needs and offer appropriate solutions.
- Confidently handle customer questions, objections, and concerns.
- Maintain accurate records of customer interactions, leads, follow-ups, and sales activities.
- Update CRM and customer records with relevant information.
- Achieve daily, weekly, and monthly sales targets.
- Collaborate closely with the sales team and management to meet business objectives.
- Continuously improve sales techniques, product knowledge, and customer-handling skills.

Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, Sales, Commerce, Communication, or a related field.
- Candidates with relevant diplomas or strong professional experience will also be considered.
- Fresh graduates with excellent communication skills and sales potential may be eligible for suitable roles.
- Strong academic background combined with good interpersonal and communication skills is advantageous.

Required Skills and Competencies

Communication Skills
- Excellent verbal and written English communication abilities.
- Clear, confident, and professional speaking skills.
- Strong listening and comprehension capabilities.
- Ability to communicate effectively with diverse customers.
- Skilled at explaining information clearly and professionally.
- Strong interpersonal and relationship-building skills.

Sales Skills
- Effective convincing and negotiation abilities.
- Proficient in lead conversion and follow-up.
- Ability to identify customer needs and present suitable solutions.
- Strong objection-handling and closing skills.
- Target-oriented and results-driven mindset.
- Ability to perform under sales pressure while maintaining professionalism.

Customer Service Skills
- Excellent customer relationship management.
- Patient and professional approach to customer concerns.
- Ability to handle difficult conversations calmly.
- Strong problem-solving and conflict-resolution skills.
- Customer-focused with attention to satisfaction.

Professional and Technical Skills
- Proficient in MS Office, especially Excel and Word.
- Familiarity with CRM systems and sales management tools is a plus.
- Strong organizational and time-management skills.
- Ability to maintain accurate customer and sales records.
- Multitasking ability with strong attention to detail.

Experience
- 1-2 years of experience in Customer Sales, Tele-Sales, Call Center, Customer Service, Business Development, or related roles.
- Experience working with the US market or international customers is highly preferred.
- Candidates with proven sales performance and strong communication skills will be prioritized.

Personal Attributes
- Confident, energetic, and professional demeanor.
- Self-motivated, proactive, and goal-oriented.
- Punctual, disciplined, and adaptable.
- Comfortable working in a target-driven environment.
- Strong team player with a willingness to learn and improve.
- Comfortable communicating with international customers.

Compensation
The position offers a monthly salary ranging from Rs. 40,000 to Rs. 50,000.

This role requires in-person attendance at the specified location and is ideal for candidates eager to develop their sales career within a dynamic, customer-focused environment.