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Case Handler

BA Communication Services Verified

Lahore , Pakistan

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Posted May 30, 2026 49 views

PKR. 60,000 - 60,000/Month

BA Communication Services is seeking an experienced Case Handler to lead and manage a team of 20 individuals responsible for overseeing the full cycle of case management processes. This role demands a proactive leader who ensures cases are handled efficiently, resolved in compliance with company policies and industry regulations, and documented meticulously. The ideal candidate demonstrates exceptional communication skills, attention to detail, and a commitment to delivering high-quality service and regulatory adherence. The Case Handler plays a key role in coordinating workflows, monitoring compliance, resolving escalated issues, and supporting continuous improvement initiatives. This position involves overseeing case documentation, managing team performance, and collaborating across departments to streamline procedures and maintain operational excellence. The Case Handler uses advanced document management systems and communication technologies to facilitate smooth case processing and timely resolution. With a minimum of seven years of relevant experience, this role requires strong leadership capabilities to mentor the team, conduct quality audits, and prepare comprehensive reports for senior management to support informed decision-making and sustained success.
Responsibilities

  • Lead, supervise, and mentor a team of 20 case handlers to improve performance, morale, and productivity.
  • Manage the complete lifecycle of case handling, ensuring cases are resolved accurately, on time, and in full compliance with relevant policies and regulations.
  • Utilize electronic document capture systems and email communication tools to organize, update, and maintain detailed and accurate case files.
  • Enforce strict adherence to internal procedures, quality standards, and regulatory requirements throughout the case handling process.
  • Coordinate and streamline workflows to resolve issues efficiently, including timely escalation and communication with relevant stakeholders.
  • Maintain exemplary customer service levels by ensuring all communications are professional, clear, and focused on resolving client concerns effectively.
  • Continuously evaluate and improve case management processes to boost operational efficiency and effectiveness.
  • Conduct regular quality audits and assessments of case documentation to guarantee completeness, accuracy, and compliance.
  • Collaborate with cross-functional teams to improve case-related procedures and foster seamless service delivery across departments.
  • Prepare detailed reports on team performance, case status, compliance metrics, and operational issues to present to senior leadership.

Skills

Document Management Regulatory Compliance Data Entry Customer Service Conflict Resolution Reporting and Documentation Communication Skills Report Generation Tools Conflict Management Software Mediation Techniques Team Leadership Quality Auditing Workflow Coordination Investigation techniques Time Management

Job Details

Total Positions:
1 Post
Job Type:
Full Time/Permanent
Job Location:
Lahore, Pakistan
Gender:
No Preference
Minimum Experience:
7 Years
Apply Before:
Jul 01, 2026
Posting Date:
May 30, 2026

BA Communication Services

· 101-200 employees - Lahore
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pBA Communication Services is a Call Center./p

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