BackEnd Support Doctors

We are seeking a dedicated Back-End Support Doctor (Clinical Operations) to join our team on a night shift basis, supporting US-based physicians who care for patients in hospitals, Skilled Nursing Facilities (SNF), Assisted Living Facilities (ALF), and home-based telehealth programs. This onsite role is based in Gulshan-e-Iqbal, Block 13D, Karachi. The primary responsibility involves reviewing patient data across multiple Electronic Health Records (EHRs), preparing clear clinical notes, and escalating urgent issues to the on-call US physician in real time, primarily through Google Chat voice and text communication.

Key Responsibilities
- Chart Review & Data Abstraction: Review admission notes, progress notes, vitals, intake/output records, labs, imaging, and orders across various EHR systems. Monitor trends in vital signs and lab results such as blood pressure, heart rate, oxygen saturation, CBC, CMP, troponin, INR, A1c, and renal panels.
- Clinical Documentation: Draft precise clinical notes within the EHR that reflect patient conditions and physician instructions. Update encounter details, problem lists, medication lists, and allergies following physician visits. Maintain accurate, time-stamped logs of all actions and communications.
- Triage & Escalation: Identify and prioritize abnormal findings, escalating critical issues to the US physician according to the established escalation matrix. Provide concise case summaries highlighting the chief complaint, relevant findings, objective data, current status, and recommended actions.
- Communication: Collaborate directly with US physicians via Google Chat using voice notes and text, ensuring instructions are captured and executed accurately. Liaise with internal teams to resolve EHR access problems, missing data, or documentation discrepancies.
- Compliance & Quality: Adhere strictly to HIPAA and PHI confidentiality requirements, organizational SOPs, and documentation standards. Meet service level agreements (SLAs) and quality benchmarks for accuracy, completeness, and turnaround time.

Required Qualifications
- MBBS degree (mandatory).
- Willingness and ability to work night shifts aligned with US time zones.
- Strong understanding of medical terminology, clinical reasoning, and basic interpretation of vital signs and laboratory results.
- Excellent written and verbal communication skills in English, capable of producing clear, structured clinical summaries.
- High attention to detail, reliability, and sound decision-making under time-sensitive conditions.
- Proficiency with EHR systems (any platform), Google Workspace (Docs, Sheets), and Google Chat.
- Fast and accurate typing skills with disciplined task tracking and follow-through.

Preferred Qualifications and Benefits
- Prior experience in clinical operations, hospitalist programs, remote patient monitoring (RPM), chronic care management (CCM), or back-office physician support is advantageous.
- Familiarity with US healthcare payer and clinical workflows and common EHR platforms such as Epic, PCC, Athena, eClinicalWorks, or Elation is a plus.

Shift, Employment Type & Location
- Night shift aligned with US hours (exact schedule provided during interviews).
- Full-time, onsite position located in Gulshan-e-Iqbal, Block 13D, Karachi.

Performance Indicators
- Accuracy and completeness of clinical documentation.
- Timeliness in data review and escalation processes.
- Strict adherence to escalation protocols and SOPs.
- Clarity and responsiveness in communication.
- Full compliance with HIPAA/PHI regulations and zero data-handling incidents.

What We Offer
- Structured onboarding with detailed SOPs, escalation matrices, and EHR workflow training.
- Ongoing coaching and clear career progression opportunities within clinical operations.
- Competitive market salary.
- Health insurance coverage.
- Door-to-door pick and drop service for female employees.

Interested candidates with an MBBS degree and relevant experience are encouraged to apply through professional platforms. This is an excellent opportunity to contribute to a dynamic clinical support team while working flexible night hours aligned with US healthcare operations.