Call Center Agents / Support Officers – Customers Digital Onboarding Framework
Bank Al Habib Limited
Karachi , Pakistan
Posted Nov 12, 2021 35 views
Summary of The Job
- Able to handle inbound and outbound calls of the customers with fair knowledge of Account Opening related processes and provide guidance as per regulatory requirements.
- Well acquainted with Customer KYC / CDD requirements and able to conduct KYC on call/ video call as per regulatory directives / SOP / internal requirements.
Job Requirement
- Effective handling of inbound/outbound calls
- Conduct KYC of customers being on-boarded.
- Adequate knowledge of AML/CFT/CPF/FATCA/CRS and other regulations.
- Answer customers’ queries in a timely manner and provide helpful solutions to their questions
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively
- Good English/Urdu speaking /writing skills and able to work in shifts.
- Expertise in MS office will be an added Advantage.
Job Details
Bank Al Habib Limited
Bank AL Habib was incorporated as a Public Limited Company in October 1991 and started banking operations in January 1992. DAWOOD HABIB GROUP, the sponsors of Bank AL Habib Limited have a very long track record of banking which dates back to 1920s. They were among the founder members of Habib Bank Limited. Under the privatization policy pursued by the government in 1991, DAWOOD HABIB GROUP were the first to be granted permission to set up a commercial bank. The Bank foresees itself to be amongst the leading Private Sector Banks contributing to the economic growth of the country and governed by prudent policies within a conservative framework that have been the hallmark of the Habib’s banking tradition. Chairman of the Board is Mr. Ali Raza D. Habib, who took over the position in May 2000, after the death of Mr. Hamid D. Habib, the founder Chairman. Mr. Hamid D. Habib, who was the grandson of the founder of Habib Group, and was a Director in Habib Bank Limited since 1954 and its Chairman from 1971 till nationalization. The Chief Executive is Mr. Abbas D. Habib, who took over the position in 1994, after the demise of Mr. Rashid D. Habib, the first Chief Executive of the Bank. Mr. Rashid D. Habib was the Managing Director of Habib Bank Limited from 1953 till its nationalization. The Bank has been rated as "AA+" for long-term rating and "A1 +" for short-term rating by the Pakistan Credit Rating Agency (Private) Limited (PACRA).
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