Customer Support Officer

Bank Al Habib Limited

Multiple Cities, Pakistan

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Posted Apr 26, 2024 10972 views Report Job

Attend and greet customers.
Ensure that "Branch Health Checklist (as per SQ Checklist) is completed by physically checking all areas before 9:15 am.
Report any service issues encountered to the SQ as well as to the respective Branch Manager.
Guide customers to relevant desk for desired service.
Ensure all relevant instruments i.e., deposit slips/brochures and other marketing material is available.
Provide complete information of products/services to customers.
Resolve customer's queries and complaints of routine nature.
Register customer complaints in the Complaint Management System (CCMS) and maintain an MIS.
Monitor Service Standards & Branch Ambience and send report on weekly basis.
Educate / introduce customers on use of Net-Banking (AL Habib Mobile Application), Call Center and other digital channels.
Check Complaint box along with BM/OM and ensure they are registered in the system.

Skills

Communication Skills Problem Solving Skills Customer Dealing Highly Detail Oriented

Job Details

Industry:

Banking/Financial Services

Functional Area:

Client Services & Customer Support

Total Positions:

35+ Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Customer Services

Job Location:

Islamabad, Faisalabad, Gujranwala, Hyderabad, Karachi, Lahore, Mardan, Multan, Peshawar, Allahabad, Gwadar, Larkana, Nawabshah, Pakistan

Gender:

No Preference

Age:

22 - 32 Years

Education:

Bachelors only

Degree Title:

Business Related Degrees

Career Level:

Experienced Professional

Experience:

1 Year - 2 Years (Customer Service)

Apply Before:

May 21, 2024

Posting Date:

Apr 26, 2024

Bank Al Habib Limited

Banking/Financial Services · 1001-1500 employees - Allahabad, Faisalabad, Gujranwala, Gwadar, Hyderabad, Islamabad, Karachi, Lahore, Larkana, Mardan, Multan, Nawabshah, Peshawar

Bank AL Habib was incorporated as a Public Limited Company in October 1991 and started banking operations in January 1992. DAWOOD HABIB GROUP, the sponsors of Bank AL Habib Limited have a very long track record of banking which dates back to 1920s. They were among the founder members of Habib Bank Limited. Under the privatization policy pursued by the government in 1991, DAWOOD HABIB GROUP were the first to be granted permission to set up a commercial bank. The Bank foresees itself to be amongst the leading Private Sector Banks contributing to the economic growth of the country and governed by prudent policies within a conservative framework that have been the hallmark of the Habib’s banking tradition. Chairman of the Board is Mr. Ali Raza D. Habib, who took over the position in May 2000, after the death of Mr. Hamid D. Habib, the founder Chairman. Mr. Hamid D. Habib, who was the grandson of the founder of Habib Group, and was a Director in Habib Bank Limited since 1954 and its Chairman from 1971 till nationalization. The Chief Executive is Mr. Abbas D. Habib, who took over the position in 1994, after the demise of Mr. Rashid D. Habib, the first Chief Executive of the Bank. Mr. Rashid D. Habib was the Managing Director of Habib Bank Limited from 1953 till its nationalization. The Bank has been rated as "AA+" for long-term rating and "A1 +" for short-term rating by the Pakistan Credit Rating Agency (Private) Limited (PACRA).