Posted Jun 09, 2026 927 views
Bank Al Habib Limited is seeking a skilled and dedicated professional for the role of SE - Survey Operations Desk - Customer Service. This position requires a proactive individual with at least two years of experience in customer service or related operations. The candidate will work independently and collaboratively within a team environment, managing a team of 20 individuals. The role demands strong interpersonal and communication skills to effectively handle customer interactions and ensure accurate data management while adhering to regulatory standards and best practices.
In this role, the incumbent will oversee survey operations, ensuring smooth processes and maintaining high-quality customer relationship management. The ability to coordinate with various departments and manage survey data accurately is crucial. The successful candidate will foster a productive team environment, guide and support team members, and drive continuous improvement in customer service delivery aligned with Bank Al Habib Limited's standards.
Responsibilities
- Lead and manage a team of 20 customer service professionals, providing guidance and support to ensure team performance meets organizational goals.
- Maintain accurate data entry for survey operations, ensuring data integrity and compliance with regulatory requirements.
- Develop and maintain strong customer relationships through effective communication and problem-solving techniques.
- Ensure adherence to all applicable regulations, policies, and best practices related to survey operations and customer service.
- Coordinate with cross-functional teams to streamline survey processes and enhance operational efficiency.
- Monitor team performance and provide regular feedback and training to improve skills and service quality.
- Handle complex customer inquiries and resolve issues promptly to ensure customer satisfaction.
- Prepare and present operational reports and status updates to senior management.
- Promote a collaborative team environment that encourages transparency, accountability, and continuous improvement.
- Stay informed about industry trends and regulatory changes to ensure compliance and operational excellence.
Skills
Bank Al Habib Limited
Bank AL Habib was incorporated as a Public Limited Company in October 1991 and started banking operations in January 1992. DAWOOD HABIB GROUP, the sponsors of Bank AL Habib Limited have a very long track record of banking which dates back to 1920s. They were among the founder members of Habib Bank Limited. Under the privatization policy pursued by the government in 1991, DAWOOD HABIB GROUP were the first to be granted permission to set up a commercial bank. The Bank foresees itself to be amongst the leading Private Sector Banks contributing to the economic growth of the country and governed by prudent policies within a conservative framework that have been the hallmark of the Habib’s banking tradition. Chairman of the Board is Mr. Ali Raza D. Habib, who took over the position in May 2000, after the death of Mr. Hamid D. Habib, the founder Chairman. Mr. Hamid D. Habib, who was the grandson of the founder of Habib Group, and was a Director in Habib Bank Limited since 1954 and its Chairman from 1971 till nationalization. The Chief Executive is Mr. Abbas D. Habib, who took over the position in 1994, after the demise of Mr. Rashid D. Habib, the first Chief Executive of the Bank. Mr. Rashid D. Habib was the Managing Director of Habib Bank Limited from 1953 till its nationalization. The Bank has been rated as "AA+" for long-term rating and "A1 +" for short-term rating by the Pakistan Credit Rating Agency (Private) Limited (PACRA).
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