Responsibilities

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
  • Follow standard processes and procedures when it comes to providing the solution.
  • Provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.
  • Achieve superior customer engagement and ensure a significant improvement in customer experience.
  • Must be able to overcome objections and handle customer push backs.

Qualifications

  • Natural instinct to empathize with users
  • Excellent verbal and written communications skills
  • Native or bilingual spoken and written English skills
  • Detail-oriented

Job Details

Total Positions:
20 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Feb 25, 2023
Posting Date:
Jan 25, 2023

Work Environment

Supervisor’s gender:
Male
Percentage of female coworkers:
20-29%

Basecamp Data Solutions

Information Technology · 101-200 employees - Islamabad

We provide data management solutions for clients. We offer the cost benefits of offshore resourcing with the peace of mind and quality of dedicated local management. We design intelligent data management systems to maximize efficiency and robustness of client businesses. Our key business and systems analysts work with clients locally to develop the right data systems customers' need, not elaborate systems that hinder operational flexibility and efficiency. A major benefit our clients get with us is our local business and systems analysts match the client business needs with smart system designs to deliver optimal solutions for both short-term and long-term client goals.

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