Call Centre Sales Specialist – International Clients

The Specialist plays an essential role in reacquiring inactive and lost clients by making outbound calls to generate repeat business and strengthen long-term partnerships. You will utilize your expertise in customer needs analysis and objection handling to deliver tailored packaging solutions, ensuring customer satisfaction and loyalty. Familiarity with CRM software enables efficient tracking and management of client interactions and sales activities. This position demands a proactive sales approach, strong negotiation skills, and a commitment to achieving or exceeding monthly sales targets. As a key part of Best Media Service, you contribute directly to the companys growth by effectively promoting and selling customized packaging options to meet diverse client needs across international markets.
Responsibilities

Conduct outbound B2B sales calls to generate new leads and identify potential clients in the printing and packaging industry.
Engage in cold calling and appointment setting to initiate and develop strong customer relationships.
Analyze customer needs to recommend suitable custom packaging products, such as corrugated boxes, folding cartons, rigid boxes, labels, stickers, and custom printed packaging.
Negotiate pricing, handle objections, and close sales deals to meet or exceed monthly sales targets.
Manage the complete sales cycle from prospecting to deal closure, ensuring a smooth and professional client experience.
Utilize CRM software to accurately track sales activities, client interactions, follow-ups, and pipeline management.
Maintain up-to-date knowledge of international market trends, customer preferences, and competitor activities in the US and UK markets.
Reactivate inactive and lost customers through proactive outbound calls to generate repeat orders and increase customer retention.
Upsell and cross-sell packaging solutions to maximize revenue while protecting profit margins.
Resolve customer concerns promptly and professionally to enhance satisfaction and foster long-term loyalty.
Collaborate with internal teams to ensure customer requirements are met and packaging solutions are delivered as promised.
Maintain excellent spoken and written communication skills when interacting with clients from diverse international backgrounds.
Continuously improve sales techniques and industry knowledge to enhance effectiveness and contribute to overall company growth.