International Customer Acquisition Executive – Call Centre

Join Best Media Service as an International Customer Acquisition Executive in our call centre, where your focus will be on securing new business and reactivating inactive customers in the printing and packaging industry. You will use your expertise in outbound B2B sales to generate leads, build strong client relationships, and deliver tailored packaging solutions including corrugated boxes, folding cartons, rigid boxes, labels, stickers, and custom printed packaging. Your role is critical in driving sales growth within US and UK markets by managing the complete sales cycle, from prospecting through negotiation to closing deals, while consistently meeting or exceeding monthly sales targets. As a key sales professional, you will engage in cold calling, appointment setting, and handling objections to maximize customer retention and increase revenue by upselling and cross-selling. Strong negotiation skills and a deep understanding of customer requirements enable you to provide the best packaging solutions and maintain profitable margins. Excellent communication, both spoken and written in English, supports your interactions with international clients. Your ability to operate CRM software effectively enhances your sales process and customer management, ensuring optimal follow-up and record-keeping throughout the sales journey.
Responsibilities

Conduct outbound calls to prospective and inactive customers to generate new business opportunities and reactivate lost clients.
Understand customer requirements thoroughly to recommend suitable custom packaging solutions including corrugated boxes, folding cartons, rigid boxes, labels, stickers, and other printed packaging products.
Manage the full sales cycle from lead generation, prospecting, customer engagement, negotiation, to closing sales and achieving monthly targets.
Utilize CRM software tools such as HubSpot, Salesforce, or Zoho to track customer interactions, manage sales pipelines, and maintain accurate records of customer data and sales activity.
Develop and maintain strong relationships with clients in the US and UK markets, clearly communicating product features and benefits to address business needs.
Handle objections and pricing negotiations professionally to secure profitable sales while meeting customer satisfaction.
Collaborate with internal teams to facilitate order processing and ensure timely delivery of packaging solutions.
Achieve or exceed sales quotas consistently by strategic upselling, cross-selling, and encouraging repeat orders from existing customers.
Resolve customer inquiries, concerns, and complaints promptly to enhance customer experience and retention.
Stay knowledgeable about industry trends, competitor offerings, and new packaging technologies to provide informed solutions to customers.
Maintain professionalism and adhere to company policies during all customer interactions to uphold company reputation.