Outbound Sales Executive (International Call Centre)

In this position, you will focus on reactivating inactive and lost customers by making outbound calls to generate repeat orders and foster lasting business relationships. Your responsibilities will include upselling and cross-selling to maximize customer retention and revenue growth while maintaining healthy profit margins. A firm grasp of customer relationship management (CRM) software such as HubSpot, Salesforce, or Zoho is essential to efficiently track sales activities and customer interactions. Although this role does not involve team management, strong individual performance, excellent time management, and consultative selling skills are crucial to succeed in this dynamic environment and contribute to the companys growth in international markets.
Responsibilities

Make outbound cold calls to prospective clients and existing customers to generate leads and sales opportunities.
Identify and understand customer requirements to recommend suitable custom packaging solutions including corrugated boxes, folding cartons, rigid boxes, labels, and printed packaging.
Build and maintain strong relationships with customers by providing excellent service and follow-up support.
Negotiate pricing and handle customer objections professionally to close sales effectively.
Manage the entire sales cycle from initial contact through to successful deal closure.
Use CRM software to document and track all sales activities, customer interactions, and sales pipeline progress.
Reactivate inactive and lost customers to generate repeat orders and increase customer retention.
Upsell and cross-sell products to maximize revenue while ensuring customer satisfaction and profitability.
Meet or exceed monthly sales targets consistently while maintaining healthy profit margins.
Communicate clearly and professionally with US and UK clients to understand their needs and provide customized solutions.
Stay up-to-date with product knowledge and industry trends to effectively position the companys offerings.
Adhere to sales scripts and methodologies designed to maximize outreach effectiveness and customer engagement.
Prioritize and manage time efficiently to maximize daily calls and sales outcomes.