Bilingual Spanish patient Coordinator

MEP Solutions (MEPS) is a reputable contracting firm specializing in Mechanical, Electrical, Public Health, ELV, and ICT services. The company provides comprehensive support throughout project lifecycles, from design to implementation, ensuring the delivery of reliable and efficient building systems. MEPS prides itself on quality, technical expertise, and offering integrated solutions tailored to meet client requirements. The work environment is multidisciplinary, fostering collaboration, professionalism, and continuous improvement.

The Bilingual Spanish Patient Coordinator role is a full-time, on-site position based in Lahore. This role primarily involves managing incoming patient calls, responding to inquiries, and maintaining professional phone etiquette in both Spanish and English. The coordinator will be responsible for scheduling appointments, managing patient check-ins, overseeing front desk and receptionist duties, and ensuring accurate patient record maintenance. Effective use of medical terminology when communicating with patients and healthcare professionals is essential. Additionally, the role supports basic administrative functions and contributes to creating a welcoming and organized environment for all visitors.

Key Responsibilities:
- Handle incoming patient calls and respond to inquiries in both Spanish and English with professionalism and clarity.
- Schedule patient appointments and manage calendars to ensure efficient patient flow.
- Coordinate front desk operations, including patient check-ins and receptionist duties.
- Maintain accurate and up-to-date patient records in compliance with organizational standards.
- Utilize appropriate medical terminology when communicating with patients and clinical staff.
- Support basic administrative tasks to assist healthcare providers and office staff.
- Ensure a welcoming, organized, and professional environment for patients and visitors.
- Manage multiple tasks effectively while maintaining attention to detail in a fast-paced setting.

Required Qualifications:
- Strong phone etiquette and experience in receptionist duties, including managing calls and patient reception.
- Proficiency in appointment scheduling and calendar management.
- Knowledge of medical terminology to facilitate clear communication with patients and healthcare professionals.
- Excellent communication skills in both Spanish and English, with the ability to interact professionally across diverse audiences.
- Ability to work on-site in Lahore and handle multiple responsibilities simultaneously.
- Basic computer skills and familiarity with practice management or scheduling software are advantageous.

Preferred Qualifications and Benefits:
- Previous experience in a healthcare or patient-facing role is highly desirable.
- A relevant diploma or degree in healthcare administration, communications, or a related field will be considered an asset.

This position offers an opportunity to work in a dynamic healthcare environment where bilingual communication skills and administrative expertise are valued. The role supports the delivery of high-quality patient care through efficient coordination and professional interaction.