This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Dec 25, 2025 295 views
PKR. 35,000 - 45,000/Month
Key Responsibilities
- Handle customer inquiries and support requests through phone calls, SMS, WhatsApp, email, Instagram, and Facebook.
- Respond promptly and professionally to social media comments, messages, and inbox queries.
- Assist customers with order placement, order tracking, exchanges, refunds, and general product inquiries.
- Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
- Maintain accurate records of customer interactions and follow-ups.
- Coordinate with internal teams to ensure quick resolution of customer concerns and overall customer satisfaction.
- Handle customer complains on all communication platforms.
Requirements
- Proficient in English (spoken and written).
- Strong verbal and written communication skills across digital.
- Ability to multitask and manage multiple conversations simultaneously.
- Previous experience in customer service or support roles is preferred.
- Familiarity with social media platforms and messaging tools is a plus.
- Customer-centric attitude with strong problem-solving skills.
Job Details
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
Second Shift (Afternoon)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
Less than 1 Year
Apply Before:
Jan 01, 2026
Posting Date:
Dec 25, 2025
Black Beiger
Retail · 51-100 employees - Karachi
Urban
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