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Complaint Coordinator

Blue Group Of Companies

Posted Sep 04, 2019 2 views

PKR. 25,000 - 30,000/Month

To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process.
To manage the resolution of customer complaints, within given timescales.
To be responsible for investigation, resolution and reporting of all customer related complaints.
To input all complaints onto the Mears database, reporting and seeing through to completion.
Going through the list of complaints from customers.
Meeting with customer service and support executives in order to provide solutions for complaints regarding inefficient customer service.
Excellent communication skills.
Must be quick and alert to customer demands and complaints.
Ability to work under stress.
Ability to communicate effectively both orally and in writing.
Self-motivated, manage time working on multiple projects simultaneously.

Skills

Excel

Job Details

Industry:

Real Estate/Property

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Customer Care Services

Job Location:

TECH Society, Lahore, Pakistan

Gender:

Male

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Experience:

2 Years - 3 Years

Apply Before:

Oct 05, 2019

Posting Date:

Sep 04, 2019

Blue Group Of Companies

Real Estate/Property · 301-600 employees - Lahore

Alhamdulilah! Blue Group of companies started its operations in 1998 from Lahore, Pakistan. It began by providing Architectural design and construction services to the local market. In the year 2005, with the collaboration of WPZ distribution LLC, USA, the group emerged in the global market as a leading provider of on-line printing services along with other IT related services. Based on its experience of the international market In year 2010, the group added to its portal a complete setup of in-house printing and production setup and offered services to the local market under the name of Blue Media.