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Complaint Manager

Blue Group Of Companies

Posted Aug 01, 2019 4 views

PKR. 60,000 - 90,000/Month

To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process.
To manage the resolution of customer complaints, within given timescales.
To liaise with the client on a weekly basis and report on the level of customer complaint resolutions.
To be the main point of contact for tenants receiving services from Mears, maximizing customer satisfaction and ensuring full communication at all times.
To be responsible for investigation, resolution and reporting of all customer related complaints.
To input all complaints onto the Mears database, reporting and seeing through to completion.
This will involve completing Client paperwork to ensure 360 degree communication.
To be the main point of tenant contact, liaising with operational colleagues ensuring that tenants are kept fully informed of progress at all times.
Ensure that all written communication is carried out as per the customer care procedures and any contractual specification.
To act as an ambassador for assert and behave in a professional and courteous manner at all times.
To be pro-active in the development of good relations within the community and this may involve attending Client Meetings or attending tenant groups, to update on complaints, this would be by exception.
Going through the list of complaints from customers
Understanding the reasons and factors behind complaints and work towards solving customers’ problems
Monitoring complaints and working towards reducing their numbers
Meeting with product development teams and relaying customer complaints related to the product
Meeting with customer service and support executives in order to provide solutions for complaints regarding inefficient customer service
Supervising customer support teams
Organizing workshops and training programs to improve the efficiency of customer service
Excellent communication skills
Good writing skills
Excellent troubleshooting abilities
Must be quick and alert to customer demands and complaints
Must be organized and meticulous in work
Ability to maintain excellent customer relations
Ability to work under stress since the job can frequently tend to be very stressful
Must be highly result oriented
Ability to analyze information and come to conclusions based on presented data
Ability to communicate effectively both orally and in writing
Self-motivated, manage time working on multiple projects simultaneously

Skills

Conservation Awareness Operational Tasks Handling

Job Details

Industry:

Real Estate/Property

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Customer Care Services

Job Location:

TECH Society, Lahore, Pakistan

Gender:

Male

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Experience:

4 Years - 6 Years

Apply Before:

Sep 01, 2019

Posting Date:

Aug 01, 2019

Blue Group Of Companies

Real Estate/Property · 301-600 employees - Lahore

Alhamdulilah! Blue Group of companies started its operations in 1998 from Lahore, Pakistan. It began by providing Architectural design and construction services to the local market. In the year 2005, with the collaboration of WPZ distribution LLC, USA, the group emerged in the global market as a leading provider of on-line printing services along with other IT related services. Based on its experience of the international market In year 2010, the group added to its portal a complete setup of in-house printing and production setup and offered services to the local market under the name of Blue Media.