Please turn on your javascript Customer Service Representative Job, Karachi, blueEX - ROZEE.PK

Customer Service Representative

blueEX Verified

Karachi, Pakistan

Posted Jul 14, 2017 812 views

PKR. 10,000 - 15,000/Month

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Job Description

  • Answer calls and respond to emails 
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information 
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports
  • Contact businesses or private individuals by phone
  • Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
  • Describe products and services
  • Respond to questions
  • identify and overcome objections
  • take the customer through the sales process
  • obtain customer information
  • obtain possible customer leads
  • maintain customer/potential customer data bases
  • follow up on initial contacts
  • complete records of telephonic interactions, orders and accounts

Job Details

Total Positions:
3 Posts
Job Shift:
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Apply Before:
Aug 14, 2017
Posting Date:
Jul 14, 2017
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Distribution and Logistics · 601-1000 employees - Karachi

blueEX is an innovative technology based logistics company ready to take on the increasing challenges of a growing e-commerce industry in Pakistan and abroad.

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