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Posted Jun 12, 2018 3 views
PKR. 90,000 - 150,000/Month
- Provide monthly/weekly/daily direction to the 360 support so all KPIs remain within acceptable benchmarks.
- Provide training to the new staff for all clients or as required.
- Assess team’s overall and individual’s performance and coach the team member to improve efficiency of the operations.
- Address disciplinary problems of team members according to company’s policies.
- Strategize and execute action plans to handle any exceptional incident and/or situation.
- Understand requirements of voice and non-voice support functions and deploy resources on those functions according to team member’s skill and requirement of the operations.
- Analyze trends and forecasting volumes.
- Schedule staff according to the required volume trends and expected volumes as shared by the clients.
- Handle leave requests, managing absenteeism with respect to the required bodies on chair
- Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives
- Handle sporadic projects with optimum efficiency
- Plan, create budget and execute all short term projects, as well as ramp-ups for on-going permanent clients.
- Correspond with the clients and facilitating them as and when required.
- Compile reports to provide performance visibility to the clients.
- Correspond with internal domains to ensure smooth operations.
Job Details
Functional Area:
Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jul 13, 2018
Posting Date:
Jun 12, 2018
BNCFOODS PTY LTD
- Islamabad, Karachi, Lahore
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