BRANCH MANAGER at Tango

This role involves overseeing the daily operations of a branch, ensuring smooth coordination between the kitchen, service, and billing teams. The successful candidate will be responsible for managing staff schedules, maintaining high standards of food quality and hygiene, and ensuring efficient service delivery. Additionally, they will handle customer feedback professionally, monitor financial aspects such as sales and expenses, and coordinate stock and purchasing activities. Training and performance evaluation of employees, along with accurate record-keeping and reporting to management, are also key components of this position.

Key Responsibilities

- Manage daily branch operations across kitchen, service, and billing teams to ensure seamless workflow.
- Prepare staff schedules and allocate duties effectively to optimize team performance.
- Monitor food quality, presentation, hygiene standards, and service speed to maintain customer satisfaction.
- Address customer feedback and resolve complaints in a professional and timely manner.
- Track sales, expenses, stock levels, and wastage to control costs and maximize profitability.
- Coordinate purchasing and stock requirements with relevant staff to maintain adequate inventory.
- Train employees on operational procedures and conduct regular performance reviews.
- Maintain accurate operational records and report branch performance to senior management.

Required Qualifications

- Proven experience in managing multi-functional teams within a food service or hospitality environment.
- Strong organizational and leadership skills to effectively manage daily operations and staff.
- Ability to monitor and maintain high standards of food quality, hygiene, and customer service.
- Competence in handling customer feedback and resolving complaints professionally.
- Basic financial acumen to monitor sales, expenses, and inventory control.
- Excellent communication skills for coordinating with staff and reporting to management.
- Experience in training and evaluating team members to enhance overall performance.

Preferred Qualifications and Benefits

- Prior experience in a similar branch management role is highly desirable.
- Knowledge of inventory management and purchasing processes within the hospitality sector.
- Salary range: Rs 90,000 to Rs 120,000 per month.
- Work location: On-site, requiring physical presence at the branch.

This position offers an opportunity to lead a dynamic team and contribute to the operational success of the branch while maintaining high standards of service and quality.