Posted 6 days ago 41 views
PakWheels is seeking a proactive and skilled Branch Manager to lead our Car Oil Change and Vehicle Inspection Service Center. The successful candidate will be responsible for managing daily operations, ensuring high-quality service delivery, overseeing inventory, and guiding a team of technicians and support staff. A thorough knowledge of automotive maintenance, particularly oil change services, vehicle inspection protocols, lubricants, filters, and OEM guidelines, is critical for this role.
Key Responsibilities
- Manage all day-to-day activities of the service center to ensure smooth operations.
- Ensure that all services, including oil changes, vehicle inspections, and customer interactions, comply with company standard operating procedures and quality benchmarks.
- Supervise inventory management for oils, filters, and other consumables, monitoring usage and maintaining adequate stock levels.
- Handle customer inquiries, complaints, and feedback with professionalism and promptness.
- Provide customers with product and service recommendations based on vehicle condition and OEM standards.
- Maintain cleanliness of the facility, ensure equipment is functional, and uphold overall operational readiness.
- Track key performance indicators such as service metrics, team productivity, and branch sales.
- Prepare and submit daily and weekly reports on operations and performance.
- Oversee accurate billing processes, secure handling of cash and card transactions, and ensure proper reconciliation at the end of each day.
- Conduct regular training sessions for staff, focusing on both technical skills and customer service.
- Develop and sustain a talent pipeline to meet ongoing staffing requirements for the service center.
Required Qualifications
- Bachelor’s degree in Business Administration, Automotive Technology, Operations Management, or a related discipline.
- 5 to 7 years of practical experience in automotive service operations, oil change centers, or multi-service car care facilities.
- Demonstrated success in leading service teams, meeting sales and service objectives, and managing customer-facing operations.
- Strong expertise in automotive lubricants, filters, and general vehicle maintenance.
- Knowledge of vehicle health checks and inspection procedures.
- Familiarity with car wash equipment and detailing processes.
- Proven experience in team leadership and staff training.
- Exceptional customer service skills and the ability to resolve conflicts effectively.
- Proficiency in inventory management and operational reporting.
- Experience with POS systems and basic financial reconciliation.
- Ability to perform well in a fast-paced, high-volume service environment.
PakWheels prides itself on cultivating a dynamic and innovative workplace that encourages collaboration and professional growth. Since 2003, PakWheels.com has been a transformative force in Pakistan’s automobile industry, assisting millions in buying, selling, and maintaining their vehicles. Joining PakWheels means becoming part of a mission to revolutionize the automotive landscape, working in an environment that values creativity, teamwork, and forward-thinking ideas.
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