Branch Manager - Gujranwala

PakWheels is seeking a competent and proactive Branch Manager to lead and manage our Car Oil Change and Vehicle Inspection Service Center. The successful candidate will be responsible for overseeing daily operations, ensuring high service standards, managing inventory, and leading a team of technicians and support staff. A solid understanding of automotive maintenance—particularly oil change services, vehicle inspection procedures, lubricants, filters, and OEM recommendations—is essential for this role.

Key Responsibilities:
- Oversee all day-to-day operations of the service center to ensure smooth functioning.
- Ensure that all services, including oil changes, vehicle inspections, and customer interactions, comply with company SOPs and quality standards.
- Manage inventory of oils, filters, and consumables by monitoring usage and maintaining adequate stock levels.
- Handle customer queries, complaints, and feedback professionally and promptly to maintain high customer satisfaction.
- Provide product and service recommendations based on vehicle condition and OEM guidelines.
- Maintain cleanliness of the facility, ensure equipment functionality, and uphold overall operational readiness.
- Monitor key performance indicators such as service metrics, team productivity, and branch sales.
- Prepare and submit daily and weekly operational and performance reports to senior management.
- Ensure accurate billing, secure handling of cash and card transactions, and perform end-of-day reconciliation.
- Conduct regular training sessions for the team, focusing on both technical skills and customer service.
- Develop and maintain a talent pipeline to support ongoing staffing needs for the service center.

Required Qualifications:
- Bachelor’s degree in Business Administration, Automotive Technology, Operations Management, or a related field.
- 5 to 7 years of hands-on experience in automotive service operations, oil change facilities, or multi-service car care centers.
- Proven track record of leading service teams, meeting sales and service targets, and managing customer-facing operations.
- Strong knowledge of automotive lubricants, filters, and general vehicle maintenance.
- Familiarity with vehicle health checks and inspection procedures.
- Understanding of car wash equipment and detailing processes.
- Experience in team management and staff training.
- Excellent customer service and conflict resolution skills.
- Proficiency in inventory management and daily operational reporting.
- Familiarity with POS systems and basic financial reconciliation.
- Ability to thrive in a fast-paced, high-volume service environment.

PakWheels prides itself on fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has been a transformative force in Pakistan’s automobile industry, assisting millions in buying, selling, and maintaining their vehicles. Joining PakWheels means becoming part of a mission to revolutionize the automobile landscape, working in an environment that encourages creativity, teamwork, and forward-thinking ideas.