Branch Manager

Dubai Islamic Bank Pakistan Limited (DIBPL), a wholly owned subsidiary of Dubai Islamic Bank UAE, has been a pioneer in global Islamic banking since 1975. Operating across both corporate and retail sectors, DIBPL offers a comprehensive range of fully Shari’a-compliant financial products and services including lending, deposits, payments, foreign exchange, cash management, and investment banking. The bank enjoys a strong financial position, reflected in its short-term credit rating of A-1 and long-term rating of AA- with a stable outlook from JCR-VIS. With an expanding branch network and a commitment to ethical and responsible banking, DIBPL continues to deliver world-class Islamic banking solutions throughout Pakistan, supported by its regional presence and strategic partnerships.

The Branch Manager position at DIB Pakistan is a full-time, on-site role based in Hazro Tehsil. The Branch Manager is responsible for overseeing daily branch operations while ensuring strict adherence to Shari’a-compliant banking principles. This role demands leadership in managing branch staff, driving sales and deposit growth, and maintaining high standards of customer service. The manager will also be accountable for risk management, compliance, and operational controls, ensuring accurate handling of cash and transactions. Building and nurturing local business relationships and promoting cross-selling of banking products are key aspects of the role. Additionally, the Branch Manager is expected to monitor branch performance through key metrics, report on outcomes, implement corporate policies, and support initiatives aimed at improving branch efficiency and customer satisfaction.

Key Responsibilities

- Lead and coach branch staff to achieve performance targets and foster professional development.
- Manage daily branch operations in compliance with Shari’a banking standards and regulatory requirements.
- Drive sales and deposit growth by developing local business relationships and promoting cross-selling of banking products.
- Oversee risk management and ensure adherence to internal controls and compliance policies.
- Monitor branch performance using key performance indicators and prepare regular reports for senior management.
- Maintain operational controls, including accurate cash handling and transaction processing.
- Resolve customer issues promptly to ensure high levels of customer satisfaction.
- Implement corporate policies and support initiatives to enhance branch efficiency and service quality.

Required Qualifications

- Strong leadership and people management skills, including team supervision, coaching, and staff development.
- Proven expertise in branch operations and customer service, including cash handling and transaction oversight.
- Demonstrated ability in sales and business development, with a track record of meeting branch targets and building market relationships.
- Solid knowledge of risk management and compliance, particularly within Islamic banking principles and regulatory frameworks.
- Excellent communication, negotiation, and relationship-building skills to effectively engage with customers, staff, and stakeholders.
- Bachelor’s degree in Finance, Business Administration, Commerce, Economics, or a related field.
- Prior experience in branch management or senior roles within retail or Islamic banking, preferably in Pakistan’s banking sector.
- Strong analytical and decision-making abilities, with proficiency in banking software and MS Office applications.

Preferred Qualifications and Benefits

- A master’s degree or professional certification in banking or Islamic finance is considered an advantage.

This role offers the opportunity to contribute to a leading Islamic financial institution with a strong reputation and growth trajectory in Pakistan. The successful candidate will play a pivotal role in driving branch success while upholding the highest standards of Shari’a-compliant banking.