Branch Manager

Located in Lake City and Bahria Town, Lahore, the Branch Manager will be responsible for overseeing the daily operations of the branch to ensure full compliance with company policies, brand standards, and standard operating procedures. This role demands a strong focus on delivering exceptional customer service while maintaining high standards of food quality, hygiene, and safety. The Branch Manager will manage all aspects of branch performance, including sales, inventory control, cash handling, and staff supervision, to drive operational efficiency and customer satisfaction.

Key Responsibilities
- Oversee all daily branch operations, ensuring adherence to company policies and standard operating procedures.
- Maintain exceptional customer service standards and ensure food quality, hygiene, and safety protocols are strictly followed.
- Manage cash handling processes, daily sales tracking, inventory control, and operational record-keeping with accuracy.
- Lead, supervise, and motivate branch staff, fostering discipline, professionalism, and a positive work environment.
- Prepare staff schedules and manage shift rotations to ensure adequate coverage during peak and off-peak hours.
- Monitor branch sales and operational performance, identifying areas for improvement and implementing corrective measures as necessary.
- Oversee stock management to minimize wastage and coordinate timely replenishment of supplies.
- Ensure the branch environment is clean, hygienic, safe, and visually appealing at all times.
- Conduct staff training, onboarding, and performance evaluations to enhance team productivity and service quality.
- Address customer complaints professionally and ensure prompt resolution to maintain customer satisfaction.
- Ensure compliance with company policies, SOPs, audit requirements, and operational standards.
- Prepare and maintain daily operational reports and communicate branch performance updates to the Area Manager and senior management.

Required Qualifications
- Education: Minimum Intermediate or equivalent qualification; a Bachelor’s degree is preferred.
- Experience: 2 to 3 years of relevant experience in food and beverage, quick service restaurant (QSR), restaurant, or retail brand environments, ideally in a supervisory or management capacity.
- Skills: Strong leadership abilities, excellent communication skills, effective customer service orientation, and proven team management capabilities.
- Work Location: This is an on-site position based at the branch locations in Lake City and Bahria Town, Lahore.

This role offers a valuable opportunity to lead a dynamic team within a well-established food service environment, contributing to operational excellence and enhancing overall customer satisfaction.