Branch Manager

Branch Manager
Job Type: Full-Time
Location: Lahore

We are seeking a professional and results-driven Branch Manager to lead the daily operations of our branch. This role requires overseeing sales, staff management, inventory control, stock audits, supply chain coordination, customer service, and overall branch performance. The ideal candidate will ensure operational efficiency while driving business growth and maintaining high standards of customer satisfaction.

Key Responsibilities
- Manage and supervise all daily branch operations to ensure smooth functioning.
- Lead, motivate, and monitor branch staff to meet sales targets and operational goals.
- Maintain excellent customer service and uphold professional standards at all times.
- Monitor daily sales figures, cash handling, and overall branch performance metrics.
- Oversee inventory management including receiving, issuing, transfers, and maintaining accurate stock records.
- Conduct regular stock and inventory audits, investigating and resolving any discrepancies promptly.
- Monitor stock levels and coordinate timely replenishment to avoid shortages or excess.
- Collaborate with Supply Chain, Warehouse, Procurement, and Head Office teams to ensure smooth product flow and stock availability.
- Ensure proper handling, storage, movement, and display of merchandise to maintain quality and presentation.
- Track stock losses, damages, shortages, and excess inventory, implementing corrective measures as needed.
- Ensure compliance with company Standard Operating Procedures (SOPs), policies, and operational guidelines.
- Prepare and maintain detailed daily, weekly, and monthly reports on sales, inventory, and branch operations.
- Identify operational challenges and take timely corrective actions to improve efficiency.
- Manage staff attendance, discipline, grooming, performance evaluations, and daily task assignments.
- Handle customer complaints professionally and ensure their timely resolution to maintain customer satisfaction.
- Maintain branch cleanliness, visual merchandising standards, security, and overall presentation.
- Coordinate with relevant departments to support seamless end-to-end branch operations and supply chain activities.
- Support management in achieving business growth, profitability, and operational objectives.

Required Qualifications
- Bachelor’s degree in Business Administration, Management, Retail Management, or a related field.
- 3 to 5 years of relevant experience in branch management, retail operations, or a similar capacity.
- Strong knowledge of inventory management, stock audits, retail operations, and supply chain coordination.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in MS Office, particularly Excel.
- Ability to manage multiple responsibilities effectively and work well under pressure.
- Strong organizational and decision-making capabilities.
- Professional demeanor with excellent customer-handling skills.

Preferred Qualifications
- Experience in fashion or textile retail will be considered an advantage.

Work Location
This position requires in-person attendance at the branch in Lahore.