Branch Manager (Male)

PNY Trainings is looking for an experienced and results-oriented Branch Manager to lead the Lower Mall branch in Lahore. This full-time, on-site role requires a dynamic professional who can effectively manage branch operations, drive admissions and sales, and maintain high standards of customer service. The ideal candidate will have strong leadership and communication skills, with a proven ability to meet revenue and admission targets while ensuring smooth day-to-day functioning of the branch.

Key Responsibilities:
- Achieve branch revenue, admissions, operational, and profitability targets.
- Oversee daily branch operations, ensuring coordination among Admissions, Sales, Academics, Administration, Accounts, IT, and Marketing teams.
- Implement company policies, SOPs, and compliance standards across all branch functions.
- Monitor admissions, sales performance, student inquiries, and operational activities; prepare and submit regular reports to Head Office.
- Meet branch KPIs related to admissions, revenue, student retention, customer satisfaction, and operational efficiency.
- Support Head Office in managing branch expenses, maintaining financial discipline, and enhancing operational performance.
- Prepare and review daily, weekly, and monthly operational reports for timely submission.
- Supervise branch staff, instructors, and support teams to maintain discipline, productivity, and high performance.
- Conduct employee performance evaluations, provide coaching, and identify training and development needs.
- Ensure effective classroom management, proper utilization of classrooms, availability of equipment, and a professional learning environment.
- Coordinate class schedules and timetables with the Academics Department for efficient resource allocation.
- Monitor instructor punctuality, student attendance, and class regularity to ensure smooth academic operations.
- Manage branch assets, inventory, office supplies, ensuring proper record-keeping and timely replenishment.
- Coordinate with HR on staff attendance, leave management, employee discipline, and implementation of HR policies.
- Address routine operational, student, and staff concerns efficiently, escalating critical issues to Head Office when necessary.
- Build and maintain positive relationships with students, parents, instructors, corporate clients, and visitors to ensure excellent customer service.
- Perform additional duties as assigned by Head Office Management to support organizational goals.

Required Qualifications:
- Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
- Minimum of 5 to 6 years of relevant experience in IT training institute operations, sales, administration, or academic management.
- Strong background in sales, customer service, and team supervision.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively under pressure and consistently achieve operational and sales targets.
- Proficiency in MS Office, reporting, and branch documentation.

Preferred Qualifications:
- Candidates holding a BSCS or BSIT degree will be given preference.

Compensation and Work Details:
- Monthly salary ranges from PKR 60,000 to 70,000, negotiable and may exceed the stated range based on experience and qualifications.
- The position requires working 9 hours a day, 6 days a week, on-site at PNY Trainings, Lahore.
- This role is designated for male candidates.

PNY Trainings offers a challenging and rewarding opportunity for a motivated Branch Manager to contribute to the growth and success of the branch while fostering a positive learning environment.